Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Amazing machine
on February 8, 2024
Posted by: ingrid1
Great machine producing high quality coffee. Very chique looking, sturdy and def value for money. Easy to clean and has amazing selection of coffee pods!
Written by a customer while visiting influenster.com
Customer Rating
1
Vertuo plus machine not reliable
on February 8, 2024
Posted by: Tony
from Florida
Bought this machine 1 year and 4 months ago and it stopped working. I get the 2 flashing red lights and then turns solid green. After speaking with Nespresso options given are pay to repair or purchase another. They offered 35% off for a machine that breaks down 4 months after warranty expires. It was great while it worked but you may want to look at another model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., February 9, 2024
Thank you for your review. We certainly understand your frustration, and we're glad to see that you've chosen to use the discount when the machine is back in stock. Please let us know if you have any other questions as we are always here to help. We are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible design
on February 8, 2024
Posted by: Cupofjoe
from Ohio
Do not buy this hunk of junk unless you enjoy cleaning your coffee machine multiple times a day
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., February 9, 2024
Thank you for your review. This is certainly not the experience we intend for our valued customers like you and we hope you know that we're always here to help. Machine experts are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great tasting coffee at a fraction of the cost!
on February 7, 2024
Posted by: kirstyr50
Wasn't much of a coffee drinker until we had this machine. So easy to use, sooo many pods available too. Great value for money, makes a great tasting coffee in no time at all! Definitely recommend especially with a milk frother!
Written by a customer while visiting influenster.com
Customer Rating
2
Avoid this unit
on February 7, 2024
Posted by: JavaKing
I have had this machine for two years and it constantly requires me to call tech support. Numerous times a year it malfunctions. Additionally it is quite hard to close. The design is bad. It needs to be reengineered or pulled from the line.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 8, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Crazy good coffee. Insanely good, actually
on February 6, 2024
Posted by: Brian The Lion
from Jennings, LA
I received the VertuoPlus with Aeroccino as a Christmas gift from my daughter. I’ve always been a coffee-lover, but this is at a whole new level. My favorite pod is the Melozio…not too strong, but definitely not too weak. Delicious layer of rich crema on top of each cup. Man, I can’t even tell you how I look forward to a cup of this every morning. These machines have some hi-tech capabilities built into them, which enables them to brew a single cup to perfection. Convenient as heck, too. The flavor and quality of each cup is the best part. I’ve read some reviews where customers complained that their machine developed problems after a couple of years. Well, if that happens to mine, I will be disappointed…but I gotta say that I would replace it with another one as quickly as possible. If I get 3-4 years of THIS every morning, I will feel that I’ve gotten my money’s worth; and will be happy to purchase another VertuoPlus machine to continue the experience.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
High quality
on February 6, 2024
Posted by: bmartin17
from Fort Lauderdale,FL
[This review was collected as part of a promotion.] Loving the quality of this machine. Much better than my vertuo next. And I love the power opening and closing of the lid
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next
on February 6, 2024
Posted by: Momo
from Chicago
[This review was collected as part of a promotion.] I thought this a month ago and have used it everyday since. The machine is flawless and the various pods available have all been fantastic. The coffee is a VIP experience!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA