Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
2
Not worth it
on March 9, 2024
Posted by: mrmegadeth
You will never get this to update. Don't think the app can control it.
Coffee isn't hot enough. Very finicky in its operations.
Response from Nespresso USABy Tara B, March 11, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our Assistance Service Program. We have Machine Experts who will be pleased to provide you with troubleshooting assistances via our toll-free number 800-562-1465. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect coffee maker
on March 8, 2024
Posted by: butrfli1234
This is one of the best investments I’ve made as a coffee addict. The Vertuo Plus makes perfect, delicious coffee and espresso. I’ve basically eliminated my morning coffee shop stops because of how easy it is to make lattes and other speciality drinks.
Written by a customer while visiting influenster.com
Customer Rating
5
Elegant machine with superb coffee
on March 8, 2024
Posted by: vaishnavit1
I absolutely love this machine. You get such high-quality coffee with such convenience. The domed model looks so good and the lid lifts up and down automatically when you press the silver edge giving it a very premium feel. I use it every single day and love trying all the new flavors!
Written by a customer while visiting influenster.com
Customer Rating
4
Good product
on March 8, 2024
Posted by: giselepavesi
I loved this machine. It's practical, beautiful, and compact. However, the pods are a bit expensive, it was a bit of a journey to descale, I had to get the manual all the time to follow the steps because I didn't remember. The coffee itself was really good. I found one with the intensity that I like. However, I would love to have more options, not just coffee, like a cappuccino, latte, i don't know. So, pros and cons.
Written by a customer while visiting influenster.com
Customer Rating
3
Don't Get Basic Gray!
on March 7, 2024
Posted by: Matt
from Washington, DC
I'm shocked at how ugly the basic gray is compared to the picture...in realy life, it's amazingly cheap looking plastic.
Brews fine, but I don't like the automatic open/close feature...just one more thing that can break.
I'm going to return this, and buy something else.
Brews fine, but I don't like the automatic open/close feature...just one more thing that can break.
I'm going to return this, and buy something else.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 8, 2024
Thank you for your review, Matt. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
2years and going strong!
on March 6, 2024
Posted by: Coco
from Arizona
I've had this machine for 2 years and I love it! Have had no problems, I also only use bottled water though. No tap so I don't have to deal with the hard water concerns. The model below this however my mom has had issues, like leaking. She regrets not paying more for this model.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee machine!
on March 5, 2024
Posted by: fedaa1
This coffee machine is durable and I’ve had it for a few years. I love how easy it is to use and cleaning it is a breeze. The coffee quality tastes great and I love the variety of flavors available and how fast it brews my coffee. A+ machine!
Written by a customer while visiting influenster.com
Customer Rating
5
Love the Coffee!
on March 5, 2024
Posted by: Debs
from San Diego
My daughter bought this for us, and we love it! Won’t go back to drip again.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA