Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Do Not Buy!!!!
on March 28, 2024
Posted by: KW
from Tampa, FL
I bought this machine about 1 1/2 years ago and now it won't power on. After troubleshooting via video call with Nespresso, it was determined that it was dead. They offered me a 35% discount on another Vertuo Plus, which would equate to only a 5% discount (because they are on sale on the website for 30% off). This is very disappointing because I loved the taste of the coffee. This was an expensive machine and should have lasted for years longer! This seems to be a known issue. I wish I had read these reviews before I purchased the Vertuo. Poor company policy!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 30, 2024
Thank you for your review. We're sorry to hear that the Vertuo Next machine has not met your expectations, and appreciate the time you've taken to provide this feedback. Each Vertuo Next machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. Your feedback regarding this machine, as well as the out of warranty replacement and repair options, has been documented and forwarded on for review. If you would like to further discuss your concerns with a member of customer service management, we invite you to reach out via our toll-free number. We are available by phone 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice Machine, Poor Decaf Options
on March 28, 2024
Posted by: Ptown98
from Central NJ
[This review was collected as part of a promotion.] Very happy with the Vertuo Plus. Brews as described and is fun to use. My complaint is coffee related. The decaffeinated coffee options are few in number and all intense. Nespresso should broaden their decaf selections to include milder roasts.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great - till it died
on March 27, 2024
Posted by: OM
from Phoenix, AZ
It's been less than 2 years and my machine just stopped working. It won't turn on to even troubleshoot. Called Nespresso and there was nothing they could do, they gave me 2 alternative options. It was a great machine while it lasted but super disappointed that it failed so quickly.
I would recommend this to a friend!
Response from Nespresso USABy Jason, Customer Service, March 28, 2024
Hello. We appreciate your honest feedback, and we are disappointed to hear that there is an issue with your Vertuo Next. All of our machines come with an at least one-year warranty, and a lifetime of troubleshooting support. Your review will be noted to our product team.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on March 26, 2024
Posted by: Not good
Don’t buy the Vertuo next. This machine has issues. I have it since 1.5 years and it does not brew coffee anymore unless I run a cleaning round and clean the barcode. It is a well known issue apparently and Nespresso does not help at all with replacing it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, March 28, 2024
Thank you for your review, and your honest feedback is appreciated. All of our machines come with at least a one-year warranty and a lifetime of troubleshooting support. We will be sure to note your review to our product team for quality purposes.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good and quick coffee maker
on March 26, 2024
Posted by: SallyH
I’ve been using my Nespresso machine for years now. It’s cheaper than going to the coffee shop and I can get a good cup of coffee in a few minutes. Will continue to use.
Written by a customer while visiting influenster.com
Customer Rating
5
Love my nespresso
on March 26, 2024
Posted by: AmbersCoffee
from New York
My machine works great! Was so easy to set up and I save so much money on coffee now that I am making coffee at home. The coffee tastes amazing and is actually strong. I also love that I can mail back my old pods so they aren’t just getting thrown out. I also have been getting the Caramel Starbucks Pods! Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on March 26, 2024
Posted by: Jake
[This review was collected as part of a promotion.] We bought this right before the snow storm and was a perfect way to hunker down but still get great coffee
Written by a customer while visiting Nespresso USA
Customer Rating
5
Durable!
on March 25, 2024
Posted by: Ivygreen
from Jacksonville, FL
Great durability. Used mine for 4 years so far. No problems. I just clean on a regular basis 😊
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA