Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Avoid this model
on April 7, 2024
Posted by: AceCoffee
from Charlotte, NC
4th replacement just broke down again, despite me following all the instructions for usage and cleaning! I'm not surprised they came up with RELOVE spin, since these break so easily!
Now I need to buy a new machine since it's finally out of warranty, and machine barcode reader can't be fixed! They offered me a 30% discount on my next machine, but I'd rather have a better product!
I'm a big fan of Nespresso and will continue on my coffee journey but will definitely opt for a different machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 8, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We understand your last in-warranty replacement VertuoNext machine was issued in October 2022. The replacement comes with a 6-month warranty. At this time since it is out-of-warranty the out-of-warranty options available are to either submit the machine for repair for a flat fee of $65.00, we provide the box and label, or you may choose to redeem an out-of-warranty discount of 35% off towards the purchase of a new machine. This out-of-warranty discount option excludes the VertuoPop+, VertuoLattissima and VertuoCreatista models. You may choose to use the 35% discount towards a RELOVE VertuoNext machine which is at a lower price point. Kindly call at your earliest convenience to confirm which option you prefer and to take advantage of these offers. This can only be actioned by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Nah. Get a different one.
on April 3, 2024
Posted by: The Chad
from Idaho
Didn’t last a year. Leaked inside and shorted out the green board inside.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, April 4, 2024
We're disappointed to hear this, Chad. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Fills Cup to Incorrect Amount
on April 3, 2024
Posted by: boozmd12
from Fort Wayne, IN
Bought a few days ago and just arrived. It came with the sample pack, and it doesn't seem to be recognizing the pods correctly as it fills the mug with the incorrect amount of coffee. 7oz pods fill mug to like 3 oz. 5oz pods fill mug to 2 oz etc.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, April 5, 2024
Thank you for your review. We're dismayed to learn that your Vertuo Next machine is not meeting your satisfaction. It sounds like the machine may possibly need to be reset to factory settings. You'll find instructions on our website or in your user manual. Use a spent capsule to test the pour so as not to waste any and if you're still not satisfied, call 800.562.1465 for assistance. One of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Does not make good coffee
on April 3, 2024
Posted by: Kelley
from Idaho
I have a vertuo plus and this vertuo next does not make the same caliber of coffee as the Plus. It pretty much sucks and is akin to a Keurig cup of coffee. lame.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
How did I live my life without this machine?
on April 1, 2024
Posted by: dar777
from Poway, CA
[This review was collected as part of a promotion.] After over a year of talking myself out of buying a Nespresso, I finally caved and I don't regret it for a second. It is so easy to use and the coffee is amazing. I am hooked!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on March 31, 2024
Posted by: Unnlocked
from Prescott, AZ
[This review was collected as part of a promotion.] I already had this model at home and decided to get a second one for the office. This has been a hit and now people can’t believe they went so long without this.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on March 31, 2024
Posted by: Mari
from California
[This review was collected as part of a promotion.] Great machine , Im happy to have good quality easy epsresso shots at home now!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks after warranty expires
on March 31, 2024
Posted by: 2nd broken vertuo
from California
Breaks outside of warranty. This is my second vertuo (first broke outside of warranty, also)
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, April 1, 2024
Thank you for your review. We’re sorry to learn that the Vertuo Next does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA