Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Great and Reliable
on May 24, 2024
Posted by: emikoftokyo
from New York, New York
Ive had mine for a few years and I had to replace it when I first got it because what we are thinking is that it was dropped before I got it as a gift and it showed. After that ive had it ever since. I think ive had it for about 4/5 years. I know how to clean it and when it clogs when you dont use it for a bit you just rotate the inside above the podholder and boom its fine. I love it. I can use the xl to the single pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on May 23, 2024
Posted by: Haypay
from Washington
[This review was collected as part of a promotion.] I was gifted a vertuo plus machine and I absolutely love it! Coffee genuinely tastes good, it makes the best crema and I love the variety, specifically the double espresso options.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
I would prefer a different less problematic model
on May 23, 2024
Posted by: Darby
from Ohio
Purchased this in November of 2023, and, when it works, it's absolutely GREAT, And I honestly, I use it maybe 3x a week, so in the scheme of things, not that often... I have had recurrent issues with it. Worked great for a month or two, and then lots of little hiccups.
Examples: I will do a cleaning flush (bit frustrating but doable), then it will work great, and then I'll have the very next cup experience an inexplicable malfunction. Sometimes it's remedied simply by lifting the lid as if I were putting a new pod in, closing it and hitting the button. Other times, if I simply lift and replace the water reservoir (after it not being touched at all) and press the button, it'll work.
Completely frustrating. This model has issues and I'd recommend you research to choose another model and save yourself the headache. I have much regret with this model
Examples: I will do a cleaning flush (bit frustrating but doable), then it will work great, and then I'll have the very next cup experience an inexplicable malfunction. Sometimes it's remedied simply by lifting the lid as if I were putting a new pod in, closing it and hitting the button. Other times, if I simply lift and replace the water reservoir (after it not being touched at all) and press the button, it'll work.
Completely frustrating. This model has issues and I'd recommend you research to choose another model and save yourself the headache. I have much regret with this model
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, May 24, 2024
Hello. We appreciate your honest review, and we are disappointed that there is an issue with your Vertuo Next. All of our machines come with at least a one-year warranty and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst One
on May 23, 2024
Posted by: LIgirl24
from New York
This is the worst model! The only reason why I like it is because I can Make an X-Large coffee. I’m on my second Machine which is a replacement to the first one and after a year of having the replacement, I’m having the same issues I had with the first. It’s beyond frustrating. It leaks out the back and underneath. And water fills up in the pod reservoir. I swear it’s bipolar, sometimes it will make me a coffee and sometimes it won’t and I usually on my 4am wake up days…..
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, May 24, 2024
We appreciate your honest review. We're disappointed to learn of your recent experience with our team regarding your Vertuo Next, and sincerely apologize for any frustration this has caused. We aim to ensure complete customer satisfaction and deeply regret when that is not the case. We would be happy to arrange a callback with a supervisor who can assist further. Please get in touch with us at 1-800-562-1465 at your earliest convenience. We're confident that we'll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Espresso Machine.
on May 22, 2024
Posted by: BellaRosaMariaBoutique
from New Jersey
This is a good machine and it lasted me for a few years since we use it alot daily. I ordered the same brand in Red. When I make my espresso, I add a piece of lemon and brown sugar. I use a a half straw to drink because of my veneers teeth to avoid staining. Then I drink a glass of water afterwards. Helps me digest.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
A good all round machine
on May 21, 2024
Posted by: kerryc94
Makes a good flavour coffee with a nice amount of crema. You don't have to worry too much about getting the settings right as each pod has a barcode on it that the machine uses to try to create the best coffee and size
Written by a customer while visiting influenster.com
Customer Rating
5
Easy machine to use for a quick cup of coffee
on May 21, 2024
Posted by: hongc1
This Nespresso machine uses the big capsules to make 8 ounce coffee cups and espresso as well. The lid can be opened by simply touching it up or down. The water tank can moved to either side or directly back behind the machine. The used capsule container is very easy to take out and put back in. Starting the machine up takes seconds and while brewing, it doesn’t make too much noise.
Written by a customer while visiting influenster.com
Customer Rating
5
The best
on May 21, 2024
Posted by: shirleyy0a8b
I couldn’t live without my nespresso! Im able to make coffee shop quality coffee at home! It’s very well built and feels like it will last a long time. It’s quick and easy to use! I love love love it
Written by a customer while visiting influenster.com