Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Save your money
on May 26, 2024
Posted by: Sabrina
from Cabot, AR
Do not order this machine! Mine didn't even last a year! It blinks red and I have looked it up and tried everything with nothing working. So now I just have an espresso machine that eats the expensive pods and doesn't give me anything in return. What a waste of money!
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 28, 2024
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We are available 24 hours a day and 7 days a week for your convenience. Please call and speak with a Machine Expert at your earliest opportunity, so we can assist you in resolving these machine issues. We are confident we can reach a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy at your own risk
on May 26, 2024
Posted by: Coffee123
We've been Nespresso customers for years, starting with the Vertuo and now with the Vertuo Plus machine that we purchased a year ago. This machine (Vertuo Plus) is difficult to clean, which leaves you with terrible tasting coffee. We run the clean cycle each day, descale every few weeks, and the water is still filthy - which means, this dirty water is making our coffee/espresso. It's disappointing to have to write this given our history and love of this product (coffee/espresso) but we are now seeking alternative coffee makers because this machine is so bad and the coffee now tastes awful.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 28, 2024
Thank you for your honest review. We appreciate your loyalty as long-time customers and are disappointed to learn that your VertuoPlus is not meeting your expectations. Our aim is complete customer satisfaction, and we sincerely regret when this is not the case. We are here 24 hours a day, 7 days a week at our toll-free number, 1-800-562-1465, and your VertuoPlus comes with a 1-year warranty and a lifetime of troubleshooting assistance. Please call us at your earliest convenience, so we may work with you to resolve these machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffeegasm
on May 25, 2024
Posted by: Bri
from Arkansas
[This review was collected as part of a promotion.] Best coffee ever. I will never go back to pot of coffee ever again.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek and Functional!
on May 25, 2024
Posted by: Pammy
from Charlotte NC
[This review was collected as part of a promotion.] I love my Vertuo Next Deluxe machine! It is very sleek so doesn’t take up too much counter space. I use it almost daily for afternoon coffee! The coffee pods taste great! My friends love to come over for coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on May 25, 2024
Posted by: Cat4539
from Orlando, FL
[This review was collected as part of a promotion.] I bought this several weeks ago and love it! It makes the foamiest tastiest coffee. I love the different flavored options..hazelnut is my favorite.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quality machine
on May 25, 2024
Posted by: Aine47
from Peoria, AZ
This is my second Vertuo Plus - ( I gave my original one to my daughter 3 years ago and it’s still alive!). The second was gifted and it’s three years old - still works great. I recommend adhering to the descaling alerts and I also run the “quick clean” cycle every 2 weeks. It’s quick, with a glass measuring cup to catch the very hot water, and I always have a clean machine. The bit of upkeep is very much worth the effort; the coffee is always perfect.
My only negative is not enough to bring the rating down - Nespresso, please let Vertuo Plus make alto size pods.
My only negative is not enough to bring the rating down - Nespresso, please let Vertuo Plus make alto size pods.
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, May 29, 2024
Thank you for your review, Anne. We are delighted to learn you are enjoying your newest VertuoPlus. Performing the cleaning cycle each week is a great way to keep your Nespresso coffee brewing at its best. We have documented your suggestion of making our newest Alto blends compatible with the VertuoPlus and sent it to the appropriate teams for review and consideration. If you need any support or assistance, don’t forget that your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465.
We’re excited to be a part of your journey through all your favorite blends with Nespresso and look forward to hearing more about your experience becoming a Master Barista in your own home.
We’re excited to be a part of your journey through all your favorite blends with Nespresso and look forward to hearing more about your experience becoming a Master Barista in your own home.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Highly recommended
on May 24, 2024
Posted by: vs
from Miami
[This review was collected as part of a promotion.] Excellent delivery, it was perfectly packaged and exactly like pictured. I am very pleased with the ease of use and quality of coffee brewing. It really helps me kickstart my morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Exactly what I wanted.
on May 24, 2024
Posted by: eguari
from Sarasota, FL
[This review was collected as part of a promotion.] It is like the original one that I bought 8 years ago, but better. It is more fitted in size. The water and pod receiver are narrower and fit on the counter. The color blends in with other appliances. Very pleased. The book that comes with it is very easy to understand. Exactly what I wanted.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA