Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Disappointed
on May 28, 2024
Posted by: Hannah
A very faint red light came on and I did everything I could to get rid of it. You could literally just barely see the light lit up. I searched Nespresso page for tips and also the internet but nothing helped. Machine would not even let me factory reset or descale it. Had the machine for not even a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, May 29, 2024
Thank you for your review, Hannah. We're confident we can come to a resolution. Your machine is covered under warranty for replacement or repair, whether in or out of warranty, so please call us. We're here 24/7 at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
good company
on May 28, 2024
Posted by: EvCarku
from Boston, MA
[This review was collected as part of a promotion.] just purchased my 2nd machine, 1st broke within 2 years, they gave me 35% off for returning my broken machine. great deal i think!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT recommend! Latch stuck closed
on May 28, 2024
Posted by: Char4315
from Texas
The top latchwould stick making the machine unusable. I chatted with support who set up a video call with me and offered 35% off a new machine, which is ridiculous. I could probably find one cheaper than that offer. I have about 50 plus pods that are now useless because the machine is stuck shut. The machine isn't that old for the price point it should last much longer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, May 30, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Flying machine spring
on May 28, 2024
Posted by: Caro710
from TX
I purchased this machine not even a year ago and the machine surprised up by almost exploiting out the machine spring along with the pod insert across my kitchen. I do not recommend this machine to anyone looking for a long lasting machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, May 29, 2024
We thank you for your review, Caroline, and for contacting us regarding a resolution. Every machine is covered under at least a one-year warranty with both in and out of warranty replacement or repair service, and we hope to hear from you so you can continue to enjoy your favorite Nespresso selections soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Choose another model
on May 28, 2024
Posted by: Erica
We have had our machine for about a year and have had consistent problems for the past 6 months. Now it makes a grinding sound IF we can even get it to brew. I have chatted with support a few times, but it always goes back to working sporadically despite a regular cleaning and descaling schedule. I'd recommend choosing a different model with higher ratings. I wish I would have listened to the reviews when I bought ours.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, May 30, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Plan to buy a new machine every year.
on May 27, 2024
Posted by: Coffee Poor
from Illinois
Great coffee if you don't mind purchasing a new machine every year. I absolutely love the coffee, but my first machine lasted 3 months. The replacement lasted 15 months. Now it is out of warranty and I'm on the hook if I want to use all these pods I've purchased. Grrrr.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 28, 2024
Thank you for your review. We’re dismayed to learn that your replacement Vertuo Next isn’t working and that our team wasn’t able to assist you with satisfactory options to resolve the machine issues you are experiencing. We sincerely apologize for any inconvenience this has caused. We aim to ensure complete customer satisfaction and sincerely regret when that is not the case. We have documented your experience to your account for review. We would like the opportunity to make this up to you. We would be happy to arrange a callback with a supervisor who can assist you further. Please get in touch with us at 1-800-562-1465. We’re confident that we’ll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on May 27, 2024
Posted by: Nespresso
from Fort Collins, Colorado
[This review was collected as part of a promotion.] We have lived our Nespresso Vertuo for the past 3 years. The coffee tastes great, the company is extremely fast and convenient. We love that the pods are recyclable.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on May 26, 2024
Posted by: EG
from Miami
[This review was collected as part of a promotion.] I’ve been a NESPRESSO customer for years. Our machines lasts until we see a new one we like, yet the old one is still in good condition. Their coffee pods are the best!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA