Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
4
Great product/Super service
on July 6, 2024
Posted by: Curt
from Chatham, MA
Love this machine. Makes a fabulous cup of coffee even better cappuccino. Always use double espresso capsules. Though mine fails after a year of heavy use. Nespresso walked me through the trouble shooting process, and when the problem could not be solved I was issued a new (relive) machine. This company is impressive, with super service and great products
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love ❤️
on July 5, 2024
Posted by: Ava
from Portland Or
[This review was collected as part of a promotion.] I love my Vertuo. After having the best coffee o my life while on vacation, I returned home and bought the same machine.
Goodbye drip.. goodbye Kuerig. This coffee is so rich and delicious. I look forward to mornings now!
Goodbye drip.. goodbye Kuerig. This coffee is so rich and delicious. I look forward to mornings now!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee
on July 5, 2024
Posted by: Rene6
from MA
I bought my machine 3-4 years ago during COVID. Never descaled (until yesterday) and cleaned once. A few days ago it started leaking and after descaling it, I couldn't get it to work again....orange light constantly flashing. I tried numerous online fixes, but decided that between the leaking, the time since buying etc. it was time to let it go. I too, think there should be fewer problems, but am addicted to my afternoon espresso and biscotti treat! I'm ordering a new one.
Response from Nespresso USABy Customer Service, July 6, 2024
Thank you for your review. We are sorry to learn that your Vertuo Next machine is no longer performing to your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We hope to hear from you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Constancy is on point!
on July 3, 2024
Posted by: K8ty
from New York, NY
[This review was collected as part of a promotion.] I bought this a month ago and it’s working perfectly! I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Always good
on July 2, 2024
Posted by: Anna
from Malverne, NY
[This review was collected as part of a promotion.] Love the way the coffee is so creamy and delicious every time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wonderful coffee!
on July 2, 2024
Posted by: Cindy
from Door County, Wisconsin
[This review was collected as part of a promotion.] My adult children bought this for me and I’m enjoying every cup.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
I don't like the cord.
on June 30, 2024
Posted by: DCRentIs2Much
from Washington DC
I just opened my navy blue VertuoPlus. I've only ran the cleaning cycle and haven't used it for my first cup of coffee yet. This comment is solely based on the frustration of the cord. It's nice that you can move the water tank from side to side, but it's as if the designers didn't account for the cord; the cord is always in the way no matter where the water tank is positioned. Otherwise, the machine looks great, and I'm sure I'll be happy with the coffee. I had my last machine for 7.5 years.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best gift to give!
on June 29, 2024
Posted by: Heather
from California
[This review was collected as part of a promotion.] I love my Nespresso machine is the best! So I bought one for my brother.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA