Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Worth it! Makes Great Coffee
on July 10, 2024
Posted by: LarryB
from Seattle
[This review was collected as part of a promotion.] Great machine. We use ours for the office. 15 people drink coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my nespresso
on July 9, 2024
Posted by: kyliem197
I absolutely love my nespresso! It had a bit of a learning curve but now that I’ve perfected it I can make a fantastic latte at home and save money at the coffee shop.
Written by a customer while visiting influenster.com
Customer Rating
5
Love
on July 8, 2024
Posted by: khah2
I love my Vertuo. Goodbye drip.. goodbye Kuerig. This coffee is so rich and delicious. Love the way the coffee is so creamy and delicious every time. Can brew both espresso or coffee, my kids love to make ice coffee. Easily to clean and doesn’t take much time to heat up a d brewing, the noise is quiet soft.
I look forward to mornings now! Sometimes afternoon too :)
I look forward to mornings now! Sometimes afternoon too :)
Written by a customer while visiting influenster.com
Customer Rating
5
Great and easy to use!
on July 8, 2024
Posted by: Dee27
from Port Huron, Michigan
Bought this for my mom for Christmas and she absolutely loves it. It's easy to use, and she thoroughly enjoys her cappuccino's! I'm looking to getting myself the same one too! I definitely recommend this product.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Overall enjoying it. Would recommend Altisso capsules
on July 8, 2024
Posted by: ornelaq
It's a good quality expresso Maschine that works with capsules. Easy to use and clean. Has water capacity for two big mugs of coffee that is for my opinion more than enough. It has only one button that you can use for making coffee and cleaning. You have to buy the brewing device separately.
Written by a customer while visiting influenster.com
Customer Rating
1
The Worst Machine Nesrpesso Offers
on July 8, 2024
Posted by: Miranda
from PA
I went through 3 machines in 1-1/2 years. Calling nespresso and having to go through the video chat 3 times was extremely frustrating. Especially when its messing with someone's morning coffee! Overall the Wi-fi / bluetooth connection is ridiculous and never updates the machine firmware as it says it will, then would always just stop brewing the pods. HORRIBLE.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, July 9, 2024
Hi Miranda. Thank you for your review. We are disappointed to learn the Vertuo Next does not meet your expectations. We are, however, thrilled to hear that your machine was replaced with an Vertuo. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your replacement Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A Top-of-the-Line Coffee Experience!
on July 7, 2024
Posted by: kgsunshine22
from San Diego, CA
[This review was collected as part of a promotion.] My husband and I love Nespresso coffee--it's the best part of our morning. The machine itself is an elegant reminder of a real coffee shop. This top-of-the-line luxury coffee experience saves us time and money, and the perfect foam and rich aroma are like nothing else. We recently purchased a new machine, and Nespresso shipped it free and fast to arrive the next day. 5 stars!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Skip this one and go with the Evoluo
on July 7, 2024
Posted by: SunnyFLL
from Fort Lauderdale
Going back to my old machine. This one is not great. Really hard to close. I actually thought it was broken, so I called and was told "yea, its really hard to close". Really? The water container is at the back, which I guess is designed to save space. But the lid does fall into the water container if you aren't careful. Emptying the pods is impossible. You tilt the container out and there is a second container inside for some odd reason. Takes both hands, and mostly is just nonsense, slides all over the place. Really surprised Nespresso put out such a machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 8, 2024
Thank you for your review. We’re disappointed to learn of your recent experience with our team not meeting your satisfaction when reaching out for troubleshooting assistance for your Vertuo Next. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience in your account for review. Please get in touch with us at 1-800-562-1465 if you would like us to arrange a callback with a supervisor who may be able to assist with additional options. We’re confident that we’ll come to a satisfactory resolution. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA