Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
2
Leaks after every use!
on July 17, 2024
Posted by: stephvalley
from Cincinnati, OH
Machine leaks during and after every use. I've tried to pinpoint the source of this leak for ages - looked over machine for hairline cracks, scanned water reservoir for chips, etc. - and cannot figure it out. Would be a four- or five-star review if I could get a full pour, but I digress...
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 18, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fab Nespresso machine
on July 14, 2024
Posted by: sharon253
This espresso machine is great, the brewing options are easy to use and so easy to clean the coffee tastes great it's a nice size and can fit in a small area in the kitchen.
Written by a customer while visiting influenster.com
Customer Rating
2
Not worth the price
on July 14, 2024
Posted by: Aboo
from Harrisburg PA
I had mine for 2 years and then it broke. It was good while it lasted but i would not repurchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, July 15, 2024
Thank you for your review. We are sorry to learn that your Vertuo Next is no longer performing to your expectations. We know how disappointing it can be when a machine breaks. Please kindly note that this machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. We also offer out of warranty replacement and repair options. For assistance with your machine, we invite you to reach out via our toll-free number at 877-964-6290. We hope to hear from you soon!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee maker ever!
on July 13, 2024
Posted by: katieme484
This is one of the best quick coffee makers I’ve used. The coffee is always delicious. I love to try the new pods Nespresso comes out with. It’s very easy to start a cleaning and most of the exterior components are fully removable to wash in the sink. Huge upgrade from a Keurig!
Written by a customer while visiting influenster.com
Customer Rating
1
don't buy
on July 11, 2024
Posted by: steffie
from seattle
I bought this machine about 2 years ago. Stopped working- won't turn on. I didn't use often, only when we had company. I checked on line remarks and found that this was a typical complaint. Now I am stuck with an expensive device that doesn't work...
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 12, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. We’re delighted to extend our 35% out of warranty discount towards a new machine. This excludes our Vertuo Lattissima, Creatista and Pop+machines. If you would like to take advantage of this discount, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we’ll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best cup every time, no joke
on July 10, 2024
Posted by: Lisey
[This review was collected as part of a promotion.] Have the best cup of joe EVERYDAY at home! This is literally how I describe my machine to all of my friends and family! Best cup, every time you brew.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great features!
on July 10, 2024
Posted by: Nancy
[This review was collected as part of a promotion.] It’s so sleek and amazing! I would recommend for compact spaces. However, breaks easily after 3-4 years. Mine started leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, July 11, 2024
We appreciate your honest feedback, and we are disappointed to hear about your experience. All of our machines come with a lifetime of troubleshooting support. Should you need additional assistance, don't hesitate to give us a call at 800.562.1465. We'll be sure to note your review to our product team, and we hope you have a great day.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My new try is your must try
on July 10, 2024
Posted by: Lisey
from Westlake Village, CA
[This review was collected as part of a promotion.] Bought this one as a new flavor to try and had family in town and we all loved it! Certainly a must try!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA