Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Broken in under a year
on July 31, 2024
Posted by: Nick
from Westwood nj
Less than a year and it broke. Does not start brewing
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, August 1, 2024
We're sorry to hear that there is an issue with your machine, and we do appreciate your honest review. If you already haven't, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Jerry's Cup
on July 30, 2024
Posted by: Old Fireman
from San Bruno, California
[This review was collected as part of a promotion.] The coffee has a great flavor and it is hot as it makes its way into my cup. I like the way I can have a quick cup of coffee that has a lot of flavor without a need to do major clean up. The froth adds greatly to the taste. I have tried a variety of coffees, and they all have a distinct flavor.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best!
on July 30, 2024
Posted by: Bella
from Atlanta, GA
[This review was collected as part of a promotion.] This is the best purchase we ever made!! Love Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on July 30, 2024
Posted by: Twinky
from Westtown NY
[This review was collected as part of a promotion.] Recently purchased VertuoPlus Deluxe with extreme happiness. I took the machine and coffee on vacation as I could not stand a day without my morning cup. I have tried a few different coffees with difficulty to mention my favorite as I am loving them all. So happy I was introduced to a Nespresso by my cousin!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine with Size Options
on July 30, 2024
Posted by: Ceci
from Denver, CO
[This review was collected as part of a promotion.] Just love this machine. We were in the market for a new coffee machine and we’re going around on a larger brew coffee machine and a single serve with some flexibility. This Vertuo Next is just right for us. We love the variety of coffee options and size options. We’ve actually started drinking less coffee daily since each cup tastes so good.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing
on July 29, 2024
Posted by: Tiff27
from Texas
I rarely write reviews especially unfavorable ones, but I feel inclined to warn people about the problems I’ve had with the Verturo Next. Currently on my third replacement of this machine since May of 2023. The first one lasted a complete year before displaying a red light that was determined unfixable. I was sent a replacement, and that 2nd machine lasted a total of 2 months, wouldn’t turn on, no error lights, nothing. I treated it like an infant, carefully cleaning and flushing it weekly. Just received my 3rd replacement machine and truly hoping that 3rd times a charm. If the coffee this machine brewed was spectacular maybe I wouldn’t be as disappointed in my purchase, but it is not. Would recommend a different machine to anyone considering.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 30, 2024
Thank you for your review. We understand that receiving three replacements within a relatively short period of time is disappointing and not the experience we aim to provide our customers. We appreciate your patience and cooperation throughout this process. We want to assure you that our team is dedicated to resolving any issues you may have encountered. We have taken note of your feedback and will share it with our product development team for further review and improvement. If you continue to experience any difficulties with the third replacement machine, we encourage you to reach out to our customer support team. They will be more than happy to assist you and ensure that your concerns are addressed.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nespresso Coffee
on July 27, 2024
Posted by: nadiyad2
Perfect machine for your lattes or black coffees. Super easy to use and tastes amazing. I love the simplicity and how quickly I’m able to get my morning coffee. Only issue is that I don’t really enjoy the cleaning cycles. I had to watch YouTube tutorials on how to do it but was able to figure it out eventually. The pods may be a little expensive too so 4/5 stars.
Written by a customer while visiting influenster.com
Customer Rating
5
So worth it!
on July 27, 2024
Posted by: melissajoybehl
I’m so glad I switched out my Keurig for this! I can have a regular cup of coffee or make my own speciality lattes here at home. The coffee pods taste amazing! It’s pretty easy to maintain this machine too. Hands down, my favorite appliance in my kitchen.
Written by a customer while visiting influenster.com