Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
2
Great if you only want it for a year
on August 4, 2024
Posted by: jval94
coffee tastes good and its really convenient…for about a year. and then the machine stops reading the capsules, and you have to waste SO many capsules just to get your cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee drink is from Nespresso
on August 4, 2024
Posted by: peterz8
Super machine ,is good looking ,and Nespresso cafe is Top ,my wife did a lot of years de demonstratice from this in different warehouses in the Netherlands
Written by a customer while visiting influenster.com
Customer Rating
1
Awful
on August 3, 2024
Posted by: Nicole
from Richmond, VA
I bought this machine a year ago and it has never worked well. a month in it stopped working. I was able to get maybe 10 cups of coffee and wasted a sleeve of pods trying to fix it. Save yourself the trouble and do not buy it. The coffee is so good when it works but the pods are overpriced and the machine is low quality. Would highly recommend looking at different brands for an espresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review and recent troubleshooting. We are happy to see you were able to speak with a Machine Specialist and receive information about your out-of-warranty options. Please call to take advantage of the offers available for your machine. We are available 24 hours a day, 7 days a week at, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died right after warranty.
on August 2, 2024
Posted by: Doug
After a year and a half the machine died. Yes technically outside of the warranty period so we are owed nothing but having to buy a new one after so little time. I’d rather support a company that trusts their products and supports the customer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We also offer out-of-warranty options. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
love this machine
on August 2, 2024
Posted by: espresso happy
from San Francisco Bay Area, ca
[This review was collected as part of a promotion.] I happy to have this lovely machine, to use everyday. Simple and delicious.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not the model for me
on August 1, 2024
Posted by: AR86
Got this for a wedding gift and the first year it was perfect but then the red light started blinking and no amount of cleaning would fix it. Seems like it’s a common issue with this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 3, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext machine comes with a one-year warranty, and we provide lifetime troubleshooting support. We are happy to see you were able to speak with a Machine Specialist and discussed your out-of-warranty discount option. Please feel free to call at your earliest convenience once you decide which model you would like to redeem this discount towards. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use and self-emptying feature is handy.
on July 31, 2024
Posted by: caitlynv540c
Bought this as a gift for my partner and he loves the diverse amount of coffee options available. It is easy to set up and use and self-empties after each pod usage. It holds a great amount of water and doesn’t need filled every use.
Written by a customer while visiting influenster.com
Customer Rating
1
Stay away from this model!
on July 31, 2024
Posted by: Kevin from CLe
from Cleveland, OH
Stay away from this model! Had two that died within the warranty period. Not good! Fortunately, support is sending me a Evoluo, which sounds like it's a better model according to the reviews. We'll see! I only make two cups a day and cleaned it according to the manual.
Had a VertuoPlus before these two clunker models and that lasted about two years. So that model is fair. Hopefully the Evoluo is decent.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, August 2, 2024
Thank you for your honest review, Kevin. We are happy to see you were able to speak with a machine expert and receive a replacement Evoluo machine. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA