Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Consistently great coffee
on August 7, 2024
Posted by: MBW
from Sylva, NC
The coffee a brew with the machine is constantly some of the best I’ve ever had. I mostly use double espresso pods, and also have a Breville espresso maker. The coffee from this machine is more consistent even if it’s a little more expensive for coffee made at home, but it’s just as good or better than going to a coffee chain and costs a fraction that amount.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad machine - don't buy!
on August 7, 2024
Posted by: IndigoRose
This machine is just simply. bad. I've had it for a little more than a year, already had a replacement, and it still does not work. It requires tons of attention, and every time it breaks due to a new issue. I spend more time on the phone with the support than I do drinking coffee. My brother has the same machine, and, alas, he has issues all the time. I had the original machine for years, and never had problems with it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, August 8, 2024
Hello, and thank you for your review. We are disappointed to learn the Vertuo Next does not meet your expectations, however we are thrilled to see your machine was replaced by one of our machine experts. If you need assistance with your replacement VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
High Quality
on August 6, 2024
Posted by: Anonymous
My husband doesn’t drink coffee so I needed an easy, one cup machine that gave me coffee shop quality with every cup. This machine is perfect for that! I love using it for iced coffee.
Written by a customer while visiting influenster.com
Customer Rating
5
on August 6, 2024
Posted by: Ginny
from Ga
[This review was collected as part of a promotion.] Rich coffee. Love the seasonal coconut coffee. So easy to have coffee on hand.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on August 6, 2024
Posted by: Soni
from Salisbury, NC
I been using this nespresso machine for over 6 months and I love it The coffee is delicious
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on August 5, 2024
Posted by: Buzz
from Dallas, TX
[This review was collected as part of a promotion.] Delicious. Really enjoying the coffee and the ease of preparing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not for me Majorly Disappointed
on August 5, 2024
Posted by: HJ
from FL
Someone wrote this prior to me, but it is my exact feelings so I will echo what they said….Mediocre coffee, finicky machine, expensive. I wouldn't spend the money if I had to do it over. The coffee is also not hot enough for me. I am very disappointed Ana’s it sits in my counter and I use my trusty Bunn that sits beside it. Also, the cost of the coffee is way too much and is wasted because I have to buy a minimum of 10 and then they are left to sit when I don’t like the first one out of the box.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, August 6, 2024
Thank you for your review. We’re dismayed to learn that you haven’t found a Vertuo blend that caters to your tastes and the coffee from your VertuoPlus machine is not hot enough. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance to speak with a machine expert who can assist you with your machine and offer some 5 oz. and 7.77 oz. coffee recommendations for you. We look forward to speaking with you soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaking.
on August 4, 2024
Posted by: Cupa Joe
from NC
I've had this machine for about a year and a half. It started leaking slightly from the seam about a year ago. It was small at first, but the leak has just progressively gotten worse. I don't know what to do about it. I like my machine, but I don't know what else to do at this point.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to assist you with prompt and comprehensive troubleshooting support at 800-562-1465. We are available 24 hours a day, seven days a week, so you may call anytime at your earliest convenience. A Machine Specialist can troubleshoot with you to determine the issue and provide you with the best resolution, as well as set up your machine for repair if that is deemed necessary. Thanks!
Written by a customer while visiting Nespresso USA