Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
on August 21, 2024
Posted by: Maria
from San Fernando, Ca
[This review was collected as part of a promotion.] I am very happy with my nespresso vertuo coffee machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on August 21, 2024
Posted by: Skyscraper22
from Gaithersburg, MD
[This review was collected as part of a promotion.] I bought this Nespresso machine a week after giving birth and it has been an absolute lifesaver with a newborn at home. It is so easy to use, even while holding a crying baby.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on August 20, 2024
Posted by: happy
from Highlands Ranch, CO
[This review was collected as part of a promotion.] I bought this machine a couple weeks ago and so pleased that I did.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not Buy, multiple issues until it died for good
on August 19, 2024
Posted by: RockyB
from New Orleans, LA
Machine lasted about 1 year and 4 months to be exact (of course the 1 year warranty had ran out 4 months ago). Getting close to the one year mark it started giving me every type of problems you can imagine, once was a red light, then orange light, then capsule wasn't recognized, I think I went through every issue the machine could have. I would call Nespresso every other month this year. Until today, the day of this review, the machine would not turn on anymore. Called Nespresso for the 5th time so they could tell me I needed to buy a new machine which I ended up doing unfortunately. Do not buy this Vertuo Next Machine. It is not a good product, or unless Nespresso fabricates one in a 1000 with defect and I was really unlucky. I am very disappointed because it's not a cheap product and to be buying another machine in less than 2 years is not expected at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, August 20, 2024
Thank you for your honest review and feedback, Raquel. We’re disappointed to learn your Vertuo Next did not meet your expectations. We sincerely apologize for any frustration or inconvenience. When we reviewed your account, we were happy to see that you were able to take advantage of the out-of-warranty discount of 35% off your new VertuoPlus. We recommend performing a cleaning cycle with water once a week to keep your machine brewing at its best. If you need assistance with your new Nespresso or you would like us to arrange a callback from a supervisor so you can provide further feedback, please contact us via our toll-free number, 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Convenient and foamy but….
on August 17, 2024
Posted by: peonyholic
Espresso comes out foamy, which I really like; however, after one year, it started getting difficult to close when putting in a pod. Another minus point is that it only works with their pods. I tried different kinds of refillable pods in order to use different kinds of beans, but it didn’t turn out well
Response from influenster.comBy Nisha B., Customer Service, August 19, 2024
Hi. We’re dismayed to learn that the Vertuo Next does not meet your expectations. We’ve arranged a call back from a Machine Expert who will be better able to assist you. Call backs can occur within 24-48 hours from being submitted. We’d recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting influenster.com
Customer Rating
5
The best coffee
on August 16, 2024
Posted by: ashypena_2065
I was a daily Starbucks drinker until this machine. The varieties of coffee along with the freshness is amazing. Very easy to use and clean. The pod varieties indicate the size of the coffee. You can brew a single shot all the way to a d scent size pitcher of coffee. My coffee comes out perfect each time. Noise level during brewing is minimal. It also features Bluetooth to let you know if there is an issue with your machine. I’ve already purchased several as gifts.
Written by a customer while visiting influenster.com
Customer Rating
2
Poor quality, short lifespan
on August 16, 2024
Posted by: Merlin
from WI
Great tasting coffee when it works...but it usually doesn't work. Typical experience with this machine is to insert a pod, have it spit out a tiny amount of coffee and then just stop working while blinking red. Unplug and replug, try again, rinse repeat and maybe, just maybe, get a cup of coffee after wasting a few pods. I tossed mine in the trash. I would not recommend these machines to anyone as my experience seems typical. Search online and you see my story repeated by many.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, August 17, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with at least a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on August 16, 2024
Posted by: Warr2605
Coffee maker is garbage only lasts a few years with minimal use. Gets a blinking red light. Tried descaling twice after the cleaning cycle the red light just blinks. The machine brews awesome tasting coffee however not worth replacing machine after a few years with only minimal use ( 4 cups a month max ) as only my wife used this . She is not a big coffee drinker. I use my keurig everyday and it lasted so far 6 years going strong.
Response from Nespresso USABy Kena, Customer Service, August 17, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a lifetime of troubleshooting service, even when it’s out of warranty. For replacement or repair assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA