Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Leaks
on September 2, 2024
Posted by: Frustrated
This machine leaks. I've sent it for repairs multiple times and they cannot fix it long-term. A few months of use, and it starts leaking again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your honest review and feedback, Nadia. We are sorry to learn your VertuoPlus Deluxe is not meeting your expectations. We strive for complete customer satisfaction and are always disappointed when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to offer additional options through our Assistance Service Program. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious and Convenient
on September 1, 2024
Posted by: Anonymous
from Massapequa, NY
[This review was collected as part of a promotion.] I love it makes my mornings so much easier! Highly recommend
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
One year tops , really?
on September 1, 2024
Posted by: Patty
from Massachusetts
I really did like the taste and creama from Vertuo plus but after one year and unfortunately one month it is broken. We ran a descale and then the loud, very very loud noise appeared. The warranty was one year so now we have to be offered 35% off a new one! I mean, it should last longer at this price, I think! And now the coffee taste is off. So Very disappointed .
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 3, 2024
Thank you for your review and honest feedback, Patty. We’re disappointed to learn of your recent experience with our team not meeting your expectations when reaching out for troubleshooting assistance for your VertuoPlus. We sincerely apologize for any frustration or inconvenience you may have experienced. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please get in touch with us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional out-of-warranty options. We’re confident that we’ll come to a satisfactory resolution. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Wish it lasted longer
on August 31, 2024
Posted by: itsjustmady
from Austin, TX
I have absolutely LOVED my Vertuo plus the past 2 years. I never had any issues with it. Until recently I did a descaling cycle with the Nespresso descaling kit and ever since then my coffee has tasted burnt. I have also kept up with the descaling cycling and rinsing and never had this issue before. Now after several attempts to rinse, and descale again, my machine only produces burnt coffee. My machine is JUST out the 2 year warranty window so now I am out a Nespresso machine. My heart is broken. I was offered 35 % off another machine but it's a lot of money to shell out when the machine is supposed to last a lot longer than 2 years. Very disappointed :(
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 3, 2024
Thank you for your review and honest feedback, Mady. We’re disappointed to learn of your recent experience with our team not meeting your satisfaction when reaching out for troubleshooting assistance for your VertuoPlus. We sincerely apologize for any frustration or inconvenience you may have experienced. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on August 30, 2024
Posted by: 12345
Broke after 1 year, leaking coffee everywhere, don't buy
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, August 31, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not Okay!
on August 30, 2024
Posted by: Cutejoyus
from NC
I purchased my machine in February of last year. It worked perfectly for over a year. About a month ago, it stopped brewing without me descaling or cleaning the machine before use. I have descaled this unit, ran the cleaning cycle at least 30’ times in the past few weeks. I called the support line. The first person connection was bad. He said he would call me back, but never did. So, when I called back the lady was in the process of helping me and then her line disconnected and she never called back either. They ask for your number to call back when disconnected, but do not call back. Anyway, I did complete the toothbrush cleaning instructions and the toothpick instructions. It worked for a week and now it’s back to requiring me to clean it before brewing my morning coffee. This is impractical and flat out unacceptable. I owned the K brand machine without any issues for many many years. It is not okay that this machine cost more and last much much less. I am beyond annoyed and frustrated with Nespresso at this point.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, August 31, 2024
Thank you for sharing your review. We are sorry to hear that your Vertuo Next machine is not functioning as expected, and we appreciate the chance to assist you. We want to assure you that your machine is covered by a one-year warranty, and we also provide lifetime troubleshooting support. Even if your machine is no longer under warranty, we offer replacement and repair assistance.
Please don't hesitate to reach out to us through our toll-free number, 800-562-1465. We are confident that we can work together to find a satisfactory resolution to the issue you are facing.
Please don't hesitate to reach out to us through our toll-free number, 800-562-1465. We are confident that we can work together to find a satisfactory resolution to the issue you are facing.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Aesthetic + Fast Espresso Maker
on August 29, 2024
Posted by: faithnsable
My nespresso is one of my favorite products in my house! It’s aesthetically pleasing & the espresso is so good! The noise level is minimal. There are various pods you can get directly through nespresso or other brands! I prefer the Starbucks blonde nespresso pods!
Written by a customer while visiting influenster.com
Customer Rating
5
Blissful mornings
on August 29, 2024
Posted by: Anonymous
I loved my first machine so much that I bought another one. Although this one is a bit louder I feel like it has more character. Love the quality of my coffee and you can make various sizes. Super easy to clean and maintain.
Written by a customer while visiting influenster.com