Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Beautiful and great quality
on September 4, 2024
Posted by: pamelag200
My Vertuo Next is by far my favorite purchase. Looks so good especially with the rose gold detailing. The quality of the material is great! It’s not made of cheap plastic pieces. It feels sturdy. The coffee selection is amazing!! I can brew regular coffee, cold brew, iced coffee, espresso and all the same options on decaf as well!! The fact that it is Bluetooth is a nice extra. I use purified water so haven’t needed to descale highly recommend this model.
Written by a customer while visiting influenster.com
Customer Rating
5
Delicious coffee
on September 4, 2024
Posted by: lindseyc98
My family is a huge coffee family, we love all of the features of this product, it’s easy to use, and the quality is perfect every time. It taste incredible with creamers as well.
Written by a customer while visiting influenster.com
Customer Rating
2
Orange light of death
on September 4, 2024
Posted by: Kylie
from Fort Mill, SC
This is our second machine as our first one broke in less than a year and now this one also has the same issues. The orange blinking light. I’ve fought with this machine more than I can handle. I’ve done all of the cleaning, descaling, troubleshooting, toothpick detail cleaning, etc. I’m so tired of paying for pods that go to waste after trying to brew a cup 5 times and the orange light blinking twice after unplugging, detail cleaning around where it punctures and reads the capsule, running water through. We do not know what to do for coffee now. We don’t like K-cup coffee and didn’t do well with a normal coffee pot as we like different things. Super disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, September 5, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso Broke my Starbucks Addiction!
on September 4, 2024
Posted by: scooper1028
from Washington, D.C.
I bought my Vertuo Plus Deluxe in November 2021. I purchased it after visiting my grand babies. Their mother had a Vertuo Next machine. I'm a coffee snob that always begins my day at Starbucks. At home, I had a drip machine. At work, I made my own Vietnamese coffee with a French press because my employer provided Kureg...
Imagine my skepticism when my daughter-in-law offered me a latte! I was floored by the richness of the flavor! For my second cup, she showed me how to make my own. I whipped out my smartphone and watched learned about Nespresso machines via YouTube. A couple of hours later I purchased my machine. I haven't had any problems with it. I use it daily. I flush it once a month and so far haven't had to descale it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Game changer
on September 3, 2024
Posted by: Erica041
from Scottsdale Az
[This review was collected as part of a promotion.] I bought this about a month ago and have loved it! The nespresso people were super helpful in making the decision on which model, and which coffees to start with. It’s easy to use and has totally leveled up my morning coffee, the quality of coffee is crazy! I didn’t expect such a difference from my k-cups.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee Shop Alternative from Home!
on September 3, 2024
Posted by: HB1418
from Concord, CA
[This review was collected as part of a promotion.] I got the Nespresso Vertuo Plus. It’s been a game-changer for my coffee routine. The machine is super easy to use—just pop in a capsule, press a button, and you get a delicious cup of coffee or espresso with a rich crema. It also brews different sizes, so whether you want a quick espresso or a larger coffee, it has you covered. Plus, the convenience of having coffee at home is fantastic, and it’s saving me a lot of money compared to daily coffee shop visits.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on September 2, 2024
Posted by: Sissy10
Horrible buy… started having problems around 5 months after purchase. This morning would not work at all got super hot. Had two video calls started working now quit again. Wast of money and time. Extremely disappointed and frustrated.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your review and honest feedback. We’re disappointed to learn of your recent experience with our team not meeting your expectations when reaching out for troubleshooting assistance for your Vertuo Next. We sincerely apologize for any frustration or inconvenience this has caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 to speak with a supervisor who may be able to assist with additional options in our Assistance Service Program. We’re confident that we’ll reach a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Requires patience
on September 2, 2024
Posted by: KYCarla
from Lexington Kentucky
I was not happy with this machine as the grounds would get stuck and the machine’s dreaded orange light would come on. Even after cleaning and troubleshooting it would happen again relatively soon.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your review, Colleen. We’re dismayed to learn that your Vertuo Next machine is not operating to your satisfaction even after performing machine maintenance and troubleshooting. We have documented your experience to your account for review. Your machine comes with a one-year warranty and a lifetime of troubleshooting support via our toll-free phone number. Please contact us at 1-800-562-1465 at your earliest opportunity, so we may assist you in resolving your machine issues. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA