Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Nothing but trouble
on September 15, 2024
Posted by: Lgk62
from VA
Have had nothing but problems with this machine. Use it once a day and every other week gives me the code that it needs cleaning and descaling and won't run properly. Have wasted so many pods, that I think Nespresso owes me!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, September 16, 2024
Thank you for your review. We understand your Vertuo Next machine is not working to your satisfaction and continues to indicate it’s time to clean and descale your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number when you’re with your machine at your convenience, to speak with one of our machine experts. We’re confident we’ll come to a satisfactory resolution, and you’ll be back to your Nespresso Coffee Ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great tasting coffee
on September 12, 2024
Posted by: tiam121
Love this coffee machine. Such good quality coffee. It’s not too noisy which I love. It’s super easy to clean. I am so obsessed with Nespresso!!!
Written by a customer while visiting influenster.com
Customer Rating
1
Bummer of a machine!
on September 11, 2024
Posted by: Mommytoblue
from Rocklin, CA
18 months and it’s a goner. This machine should last longer than that. No matter what I do and what the Nespresso techs do, no one can get this machine working again. Blinks twice red and goes back to yellow/green. Did all the checks and was then told sorry but your machine is never going to work again.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., September 12, 2024
Thank you for your review. We certainly understand your frustration, and hope you know that we're always here to help. If you'd like us to arrange an escalated call, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quality Coffee
on September 9, 2024
Posted by: lizziem70
Best machine! I use it in my office and is the best pick me up! I use it every afternoon for over a year now and still works great! This is my second machine and best purchase ever.
Written by a customer while visiting influenster.com
Customer Rating
5
Obsessed!
on September 9, 2024
Posted by: cristinaf183
I have been in love with my Nespresso machine. I have had it for 3 years and it continues to brew great coffee. It is easy to clean with the cleaning package they offer and I love recycling the pods. Does not make any harsh brewing noises and coffee smells great and comes out hot every time. Would definitely recommend to have in your coffee bar.
Written by a customer while visiting influenster.com
Customer Rating
5
I am enjoying my coffee
on September 7, 2024
Posted by: ehsanm2
I’m using it from last two months and i am very much satisfied with my purchase one of the best coffee Cup the morning . I have had this coffee machine is excellent lightweight . It is very easy to operate and it does not make noise i am also very Excited for more new pods to come to try them for Ice Coffees. I replaced my old one with this and am shocked at taste. No longer have coffee that tastes burnt. Looks beautiful on my counter. Bought on recommendation from my friend
Written by a customer while visiting influenster.com
Customer Rating
3
Great coffee. Terrible quality control.
on September 6, 2024
Posted by: Steve in Beaumont
from Beaumont, CA
I've had four Vertuo Next machines. I use the Next because it will takes the large capsules. All of them made great coffee. But each has failed within a year of purchase or exchange. When I tired of refurbished units, I just bought one again. IT LEAKS WATER all over the counter unless I pour in water just before brewing. The lever used to open and close the machine worked effortlessly at first. But within a few months it became harder and harder to move to the point now where I have to force it. VERY UNHAPPY!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, September 7, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty, and we provide lifetime troubleshooting support. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t even bother
on September 5, 2024
Posted by: Val
from Dallas, texas
Literally owned this machine for 4 months , it broke down. They sent me a new one and it broke in a month. I did not even use it daily as I have my other espresso machine. Don’t waste your money
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, September 6, 2024
Hi Val. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA