Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
4
Check specs
on October 5, 2024
Posted by: Becks
from Portland, Oregon
I stayed in an ABNB and they had the VertuoPlus and I fell in love with it. Made delicious coffee one cup at a time, which was perfect for me. I bought one when I got home. The device I got only makes up to 8 oz., and I would have preferred a larger cup of coffee. (in other words, don't purchase the largest pods) I have to say it is a bit noisy when brewing, I'm the only one up when I make my first cup.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, October 7, 2024
Thanks for your review, Becks. We're dismayed to learn that you prefer larger cups of coffee that exceed 8 oz, and your VertuoPlus machine will not brew the larger XL Coffee capsules. The XL Coffee capsules were created for the following machine models: Vertuo Next, Vertuo Pop+, Vertuo Pop+ Deluxe, Vertuo Creatista, and Vertuo Lattissima.
As part of your machine maintenance, we recommend the first time use steps with water only, at least once a week to flush coffee granules out of the head of your machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please reach out to troubleshoot your machine is it continues to sound loud. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to assisting you with your VertuoPlus machine soon.
As part of your machine maintenance, we recommend the first time use steps with water only, at least once a week to flush coffee granules out of the head of your machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please reach out to troubleshoot your machine is it continues to sound loud. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to assisting you with your VertuoPlus machine soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on October 5, 2024
Posted by: Rix
Stopped reading pods. Went through troubleshooting and it could not be resolved. Part of troubleshooting asked me to connect to the machine through the app. Machine is not compatible with Android. Poor software management/backwards compatibility. Offered 35% off for a new machine but not sure I will get one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, October 7, 2024
Thanks for your review, Rix. We understand troubleshooting your Vertuo Next machine was unsuccessful, and it didn't pair for software update with your Android model. We're pleased to see you were offered a 35% out of warranty discount from our machine expert, and you purchased a Vertuo machine. Your machine has a one year warranty and a lifetime of troubleshooting, via our Assistance Service Program. We recommend the first time use steps once a week as part of your machine's maintenance. Enjoy getting back to your Nespresso coffee ritual with your Vertuo machine.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent choice … but missing 2 key features
on October 4, 2024
Posted by: FresaE0211
from VA
Love it… but I wish it were WiFi compatible and permited the larger sizes of coffee.
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, October 5, 2024
Thank you for your review and recommendations, Tracey. We are so excited to hear that you love your VertuoPlus and appreciate the suggestions about your machine being Bluetooth-enabled and capable of brewing the Alto and Carafe size capsules. We have forwarded these suggestions to our team for further consideration. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We recommend performing a cleaning cycle with water, which is the same as the first-use rinsing steps suggested when you first began using your Nespresso, as this helps your VertuoPlus keep it brewing at its best. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My Daily Essential
on October 4, 2024
Posted by: amna09
I absolutely love my Nespresso VertuoPlus Deluxe Bundle, and I honestly don’t know what I would do without it! The variety of brewing options—from espresso to full cups of coffee—makes it perfect for every mood and time of day. The machine’s design is sleek and modern, fitting beautifully in my kitchen, and it’s incredibly easy to maintain with minimal cleaning required. I love the customization features, allowing me to adjust cup sizes and brew strengths to my preference. Every beverage comes out rich and flavorful, with perfect crema every time. If you’re a coffee lover, this machine is a game-changer!
Written by a customer while visiting influenster.com
Customer Rating
1
Not Recognizing any pods
on October 4, 2024
Posted by: nocoffeeagain
from Alexandria VA
This was my second vertuo next the first one lasted about 3 years this one about 16 months. From reading recent reviews it sounds like I am not the only person that had this issue, in the last few days. My machine stopped recognizing any pods. I noticed in the app it says my machine needs a firmware update, could this be connected to the issues it sounds like a number of people are experiencing????
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, October 5, 2024
Thank you for your review and candid feedback, Mellisa. We are sorry to learn your Vertuo Next machine is not meeting your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We recommend calling in to speak with a Machine Expert at a convenient time, as they will work with you to resolve your machine issues. We are available 24 hours a day and 7 days a week for your convenience. We are confident that our team will provide efficient and effective options to return you to your Nespresso coffee ritual as soon as possible.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t waste your money!
on October 4, 2024
Posted by: Crystalynn
from Palestine, Tx
I purchased this machine from a recommendation by my boss. Never should have wasted my money. The only way to use the over priced pods is to run it in the descale mode and just open it when the coffee starts looking watery. I’ve followed every possible troubleshooting thing listed on line and in the book. What a complete joke! Thank goodness I kept my K-cup!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, October 5, 2024
Thank you for your honest review and feedback, Crystalynn. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you to address your machine issues. We are available 24 hours a day and 7 days a week for your convenience. We are confident we will assist you with a quick and effective solution, so you can return to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine
on October 3, 2024
Posted by: KaitlynnM
I love this machine. The pods are so great compared to other brands and not too expensive. Love the frother it comes with it works well. Easy maintenance. Overall great!
Written by a customer while visiting influenster.com
Customer Rating
1
Don’t waste your money
on October 3, 2024
Posted by: Bmurr
Bought this about a year and a half ago after trying it at a family members house. Bit costly compared to your regular pod machines but coffee was good and wife was hooked so decided to try it. Given the higher priced pods as well this machine was lightly used only on weekends as a treat. Now, 18 months later the machine doesn’t work, no one can tell us why, and I’m stuck with maybe 100 pods I can’t use or return. All this trouble and to Nespresso it’s only worth an extra 10% off another machine. What a joke.
Response from Nespresso USABy Chloe H., Customer Service, October 4, 2024
Thank you for contacting Nespresso, Brandon. We're disappointed to learn that your machine is not working to your satisfaction, and we apologize for any inconvenience. We are available 24 hours a day and 7 days a week by phone for your convenience. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA