Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,354 Reviews)
Rating breakdown 7,354 reviews
5 Stars
5,727
4 Stars
869
3 Stars
253
2 Stars
161
1 Star
344
86%of customers recommend this product.
(
3,251 out of
3,767)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
It’s a great machine
on April 2, 2026
Posted by: MerylS
[This review was collected as part of a promotion.] I was so impressed at finally receiving this I found its high quality and makes a delicious cup of coffee. I was highly satisfied with it’s performance as well
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small but Mighty!
on April 2, 2026
Posted by: AshleyG
[This review was collected as part of a promotion.] I am so in love with this little but mighty brewer. It's small enough for dorms and tiny spaces, even RVs! It's pretty much ready to go right out of the box, just plug-in, add water to the tank, pop in your pods, and brew. I use it every morning to brew the perfect cup of hot or iced coffee, depending on my mood. It comes out perfectly each time. I can even fit my decent sized mug I take on the go underneath, which I was worried about. The variety of pods is perfect. There's a flavor for every season. I have yet to experience an inconsistent dispense after 3 months of continuous use. Very easy to clean and maintain as well. I highly recommend this brewer!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing
on April 2, 2026
Posted by: NikkiH
[This review was collected as part of a promotion.] The Nespresso allows you to be a barista in your own home. I absolutely love this machine! It takes 30 seconds to warm up and then it brews perfect, frothy espresso or coffee every time. The quality is seriously next level but saves you a lot of money in the longe run. I love how simple it is with only one button but there are tricks too! You can double press to make a coffee pod brew shorter so it’s more like a double espresso, which is really cool. And the pods can be mailed back to Nespresso to be recycled. It’s also super cool how when you open the machine, the used pod empties itself into a separate storage so you never have to touch a hot pod. The app also helps you maintain the machine and reorder coffee, which is so convenient. The only thing I would say is that the instruction manual is very confusing to understand and you’ll probably have to watch videos online to know how to use the machine. Otherwise I love everything about this and highly recommend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
OG coffee machine
on April 2, 2026
Posted by: SamT
This was my initial coffee machine when I did not have a Brevile. Nespresso is always impressive with how fast it works. I buy coffee pods and make different coffee recipe recipes using syrup. The temperature is nice and perfect, easy maintenance. I got the grey one cause it looked different than the ones everyone have in black
Written by a customer while visiting influenster.com
Customer Rating
4
Love Nespresso - Vertuo Next +/-s
on April 2, 2026
Posted by: WB
from St. Paul MN
[This review was collected as part of a promotion.] I like the larger size cup capability. I don’t love the lock/unlock feature. I like the Vertuo Pop design better.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
🔥
on April 2, 2026
Posted by: SantiagoP
[This review was collected as part of a promotion.] This is the best coffee machine hands down. this machine works wonders and always leaves the coffee tasting great, it’s an easy clean up due to the coffee pods getting retrieved after each use. it’s also a non plasticy feeling that definitely deserves to be mention. if your serious about coffee and taste this is the best run for you money.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Electronics Don't Hold Up
on April 2, 2026
Posted by: Ali030
from Indiana
I got this for Christmas 2 years ago - it worked great until it didn't. The electronics randomly malfunctioned and the machine no longer works/turns on. I called in for help but they said I could pay to get it repaired or get a slight discount on a new machine. Not sure it's worth it if it only lasts 2 years!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 2, 2026
Thank you for your review. All machines come with a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
It could be perfect
on April 1, 2026
Posted by: ZaaraB
[This review was collected as part of a promotion.] This Nespresso coffee machine brings a sleek, modern touch to my kitchen counter and does not take up much space. It heats up quickly, is simple to use, and I love that it’s smart enough to automatically brew based on the pod I insert. Almost every morning I get a cup of coffee that’s thick, velvety, and topped with a rich layer of foam. However, at times, the pod isn’t sealed properly, and the spinning mechanism fails to grip it, which leads to leaks and water pooling inside the capsule container. I also ran into a frustrating issue during descaling—the machine froze mid-process, and I had to perform a full factory reset just to get it working again. The app connectivity is another pain point. Pairing is inconsistent, and the connection drops often enough that I’ve stopped relying on it altogether. Overall, the machine delivers an excellent cup of coffee with impressive ease and style, but technical hiccups and app instability keep it from being a perfect coffee maker.
Written by a customer while visiting Nespresso USA