Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
2
Horrible machine but love the coffee
on November 5, 2024
Posted by: Jenn114
I'll start by saying I love the coffee when my machine works but the machine itself is very unreliable and from reading other reviews and reddit threads im not alone.
have had nothing but problems with this machine since I bought it I'm always having to run the cleaning cycle (sometimes daily) and waste pods when this happens. I attempted to download the app to be able to see in advance when it needs to run a cleaning cycle and was told it was not compatible with newer phones. I'm so frustrated it's not longer worth trying to constantly fix. I would suggest trying a different machine over this one.
have had nothing but problems with this machine since I bought it I'm always having to run the cleaning cycle (sometimes daily) and waste pods when this happens. I attempted to download the app to be able to see in advance when it needs to run a cleaning cycle and was told it was not compatible with newer phones. I'm so frustrated it's not longer worth trying to constantly fix. I would suggest trying a different machine over this one.
Response from Nespresso USABy Allison, Customer Service, November 6, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Meh
on November 3, 2024
Posted by: bricabbb
If you asked me what I would rate this 2 years ago I would say 5/5 but unfortunately it is now a 3/5. I have had so many issues with pods getting stuck and taking forever to work. My Nespresso now just sits in my pantry and I use another brand instead. I wish these were easier to fix and easier to contact support to figure out what’s wrong but it’s incredibly difficult.
Written by a customer while visiting influenster.com
Customer Rating
2
good coffee, poorly made
on November 3, 2024
Posted by: Jim
from CT
This is not a great product. While it makes fantastic coffee, it is very poorly engineered. It very often does not work properly.
The main issue is that it will suddenly not brew on a given morning.
I have no problem following the descaling instructions but why, why, why not just have a descaling button?
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, November 4, 2024
Thanks for your review, Jim. We're dismayed that your Vertuo Next machine is brewing inconsistently. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling us to troubleshoot your machine to find a solution. We're confident we'll get you back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy Amazing Coffee!!
on November 3, 2024
Posted by: Anonymous
Easy morning coffee which is rick and flavorful. Easy to clean and maintain with app notifications to descale.
Main feature to know about the machine is that it can only be used by Vertuo pods which comes with a barcode that machine reads and brew accordingly. As compare to K-pods, only limited company sells Vertuo pods and can be expensive.
Written by a customer while visiting influenster.com
Customer Rating
5
Obsessed!
on November 2, 2024
Posted by: Mab2
from Franklin, TN
[This review was collected as part of a promotion.] I’m obsessed with this machine! It’s exactly what I was wanting out of an nespresso machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor product
on November 2, 2024
Posted by: Don
from Bellevue, WA
Coffee is great but machine is crap. Lousy engineering. I did required maintenance and went through numerous lengthy troubleshooting sessions with machine support. They were able to get the machine working every time only for it to fail again. I got a replacement Vertuo Next last year but this one didn't even last as long as the first one before it started failing. The latest round of troubleshooting with Machine support was yesterday and the machine only worked for one day this time. Don't waste your time and money on Vertuo Next. Go with another model to save yourself some pain.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, November 4, 2024
Thanks for your review, Don. We are dismayed that neither Vertuo Next machine met your expectations and troubleshooting was unsuccessful. We're pleased to see you purchased a different Vertuo machine model, the VertuoPlus machine, with your out of warranty Assistance Service Program discount. We recommend the first time use steps once a week, once you start brewing from your new VertuoPlus machine. We're confident you'll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Prefer Original Nespresso to Vertuo
on November 2, 2024
Posted by: jayatjay
I'll preface my review by saying that overall I do like Nespresso machines and I've used the system on and off for many years. However, I'm not a fan of the coffee quality rendered from the Vertuo capsules and I did try many. I found the taste to be watery, mediocre and not in keeping with the quality of the original line of capsules even though the choice is quite extensive. The machine is easy enough to operate but mine was returned due to an intermittent fault.
Written by a customer while visiting influenster.com
Customer Rating
2
Overflows Easily-- auto shut-off is unreliable
on November 1, 2024
Posted by: DJ
from Chicago
After about 6-8 weeks of casual use, this machine's auto shut-off has stopped working. I have to monitor the coffee and figure out when I think it should be done and manually stop it myself -- otherwise, the coffee will be diluted and/or the cup will overflow.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 2, 2024
Thank you for your review, DJ. We're dismayed to learn that your VertuoPlus machine continues to brew your capsules which causes you to manually stop the brew cycle. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling us to speak with a machine expert to find a satisfactory solution. We're confident we'll get you back to your Nespresso coffee ritual with one touch of a button soon.
Written by a customer while visiting Nespresso USA