Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
2
Good while it lasted -- then leaked, then quit
on November 19, 2024
Posted by: KiloEcho
from Santa Fe, NM
Good while it worked, then...the red flashing death mug. I would unplug the machine and it would work for a few times. Then I had to unplug AND shake it. Then it started leaking from the bottom. Now.... nothing works. It makes the hopeful whirrring and then pfffft. Red light. No coffee. I checked here to see if they've improved the machines since I got mine a few years ago, seems like they haven't. So....I've been opening my remaining capsules of coffee with a knife and using my aeropress.. The capsules are too expensive to risk the machine dying. Frustrating that this is still such a problem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 20, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes having coffee at home, fancy!
on November 19, 2024
Posted by: adamb182_993059
This machine makes a delicious cup of coffee for anyone to enjoy. It froths up the coffee making it extra fancy, and it only takes a couple minutes from off to on! Easy to take care of too
Written by a customer while visiting influenster.com
Customer Rating
5
The best coffee
on November 18, 2024
Posted by: Steph
from Columbus, OH
Love this machine. The coffee tastes so good and it’s so fun to change it up with different flavors and creamers. Only wish you could use the coffee pods to make a double espresso like the pop machine can
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of money
on November 17, 2024
Posted by: Nn
from California
Machine stopped working after a year. Two red flashing lights is their version of red ring of death.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 18, 2024
Thank you for your review. We are sorry to learn that your Vertuo Next machine didn’t meet your expectations. However, we are delighted to learn that our Machine Experts shared with you, our out of warranty options and you were able to purchase a new machine utilizing our 35% off discount. We offer a lifetime of troubleshooting via our Assistance Service Program and are available 24 hours a day 7 days a week for your convenience. Please do not hesitate to contact us via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
my vertuo is leaking water and got no support
on November 17, 2024
Posted by: dave
from Florida
I like the machine, but is pretty bad to have only one year warranty, now the machine is leaking water from the bottom and I can't get any help from nespresso, I did the cleaning but still leaking water, is so sad that they do not provide any help.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 18, 2024
Thank you for your review. We are sorry to learn that you were experiencing issues with your Vertuo Next machine. We do offer out of warranty options via our Assistance Service Program. If troubleshooting proves to be unsuccessful, you can have your machine repaired for $65.00 or receive a 35% discount towards the purchase of a new machine excluding our Vertuo Lattissima machine. Please do not hesitate to contact us. Our Machine Experts would be delighted to assist you via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on November 16, 2024
Posted by: Cs2
from Connecticut
Bought 3 of these they all stop working after 6 months. Waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 18, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us, our Machine Experts would be please to assist you and provide the best resolution. We’re available 24hrs a day 7 days a week via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to Use
on November 13, 2024
Posted by: erinc9
Very easy to use this machine. It is much less expensive than getting a coffee at a shop and can taste even better. Hot drinks and iced are both delicious.
Written by a customer while visiting influenster.com
Customer Rating
1
Machine randomly stop working.
on November 13, 2024
Posted by: AAB123
from Chesterfield, MO
Broke after a year! Coffee is great, Machine does not last long!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, November 14, 2024
Thank you for your review. We're disappointed to hear this. All machines come with a one-year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA