Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
4
Happiness in decline until replacement of machine
on December 11, 2024
Posted by: Kai
from Columbus, OH
It held on valiantly for around 4 years, but has been extremely tough to open all of this year, lessening the amount of use much of this year because of frustration and difficulty. I have been in touch with the repair people and did an extensive cleaning on the areas of the machine described by the tech, but it has returned to incredibly difficult to open after just 2-3 more months. I do love the product and the coffee/espresso pods are unmatched by similar products.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service, December 12, 2024
Thank you for your review and honest feedback, Kai. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. Please get in touch with us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional repair and replacement options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
New machine is great
on December 10, 2024
Posted by: Robert
from Georgetown Texas
[This review was collected as part of a promotion.] Love the new machine! Seems to heat up quicker than our older one and it has WiFi capability. I also like that it can brew the carafe size capsules.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
not happy with this machine
on December 8, 2024
Posted by: PJ
from NJ
I got this machine as a gift , too date the expresso is warm NOT HOT , going to call Nespresso to see if they
have any explanation why ??
have any explanation why ??
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 9, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our Machine Experts would be happy to register your machine and provide troubleshooting assistance to reach the best resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy it!!
on December 8, 2024
Posted by: PassonthisMachine
from Hudson, Wisconsin
I’ve had this machine for a year now. The very first time using it out of the box it gave an error message that I had to troubleshoot. Since then it works on the first attempt maybe 1/10 times. It’s honestly made my morning coffee the most stressful part of my day. Wouldn’t recommend to my worst enemy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 9, 2024
Thank you for your review. We are dismayed to learn that you were experiencing issues the moment you removed your Vertuo Next machine from the box. We offer a lifetime of troubleshooting via our toll-free number 800562-1465. Our Machine Experts would be delighted to assist you and provide you with the best resolution. Please do not hesitate to contact us. We trust we can provide a satisfactory outcome.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Bad cup tray design
on December 7, 2024
Posted by: Ted
from Bainbridge Island Washington
Nice quiet machine with large water tank. Huge problem with machine design is the convex cup holding tray. Even Nespresso's own cappuccino cups will not stay on tray and vibrate off due to shape of machine in cup area. Disastrous when cup is filling with coffee and crashes all over your kitchen!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 9, 2024
Thank you for your review. We are sorry to learn your Vertuo Plus machine does not meet your expectations. It sounds as though the cup holder may not be securely snapped into place. However, your machine comes with a one-year warranty and a lifetime of troubleshooting. Our Machine Experts would be delighted to provide you with a satisfactory resolution. We’re available 24 hours a day 7 days a week via our toll-free number 800-562-1465. Please do not hesitate to contact us, so we can register your machine and assist with troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on December 7, 2024
Posted by: RCcat
from Portland, Oregon
I have had my machine for a couple of months. The coffee is great! It’s just what I needed and wanted.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Easy to clean
on December 5, 2024
Posted by: darleneda830_2741
I like the double espresso pods the best for this machine. The larger coffee pods taste watery to me. Double espresso pods work best for an iced coffee. Easy to clean.
Written by a customer while visiting influenster.com
Customer Rating
5
Best coffee and machine ever
on December 5, 2024
Posted by: Abc119
from NJ
Got this machine a little over a year ago and still works like it did on day one! Favorite coffee machine I’ve ever had! Love this product so much I bought the same one for my friend!! 100% Recommend!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA