Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Tasty coffee at home with easy cleaning
on December 15, 2024
Posted by: su25_4869
This has probably been one of my best purchases ever. The coffee tastes delicious and I prefer making my own now instead of buying it. This machine is so easy to use and clean. If you don’t want the hassle of an espresso machine but want equally tasty coffee, this nespresso machine does the job perfectly. My favorite pods are the double espresso ones - bianco doppio and double espresso dolce are the ones I always repurchase. I highly recommend getting the frother with it for hot as well as iced coffees.
Written by a customer while visiting influenster.com
Customer Rating
5
Ease of use
on December 14, 2024
Posted by: Silvana
from Lincolnwood, Illinois
[This review was collected as part of a promotion.] I absolutely love my Nespresso machine! It’s sleek, easy to use, and consistently delivers a perfect cup of coffee every time. Whether I’m craving a strong espresso or a smooth, creamy latte, this machine makes it effortless to enjoy café-quality drinks at home. The variety of pods available means there’s always something new to try, and the convenience is unbeatable. It’s become a daily essential in my routine, and I can’t imagine starting my mornings without it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
I’m happy with my purchase
on December 14, 2024
Posted by: Deb Sports
from CT
[This review was collected as part of a promotion.] I bought the virtuo pop about a month ago and after trial and error I think I have it down. I like HOT coffee but you cannot adjust with these machines but if you use the right mug and not too much cream the temperature is good. I also like the large capsules for a 12 ounce cup and I’m satisfied ! The coffee is good and the machine seems to be working,I g very well
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cleaning/Descaling
on December 14, 2024
Posted by: CJL
I almost love this coffee pot, but the descaling/rinsing process is too complicated. I know there are many different models now compared to in the beginning, so one must first be sure they have the right instructions. Then one has to distinguish between the lever and the button. OK, why does it take so long for it to run through cleaning? I always multi-task and lose my place in the instructions. I prefer written instructions to videos. Would it be possible to just have a “Descaling Mode” button? So then we would have an on off button and the descaling button (which can either be a rinsing with plain water or with the descaling solution. I still love the coffee with froth on top, though.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, December 16, 2024
Thank you for your honest review and feedback about the descaling process with your VertuoPlus. We sincerely apologize for any frustration or inconvenience this may have caused. Your machine comes with a one-year warranty and a lifetime of troubleshooting assistance at our toll-free number. Upon your request, we would be happy to email you the written Descaling Guide for your VertuoPlus. It is also available on the Machine Assistance page of our website at https://www.nespresso.com/us/en/machine-assistance/vertuo-plus. Please get in touch with us at 1-800-562-1465 if you would like assistance with the descaling process. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
awful product
on December 14, 2024
Posted by: katie
This is the worst coffee machine they make. Wish I had done my research prior to purchasing. We got a replacement less than a year in and still the machine broke down less than a year after that (outside their warranty). Do not waste your money on any of the veturo next or pops. We got the veturo plus and have never had an issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, December 16, 2024
Thank you for your review and honest feedback, Katherine. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. We are happy to learn that the VertuoPlus is meeting your needs. If you have any questions or need additional support for any of your Nespresso machines, please get in touch with us at 1-800-562-1465. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Stopped working - so bummed!
on December 13, 2024
Posted by: Rach
from Houston, TX
I put a review on the wrong machine. It is this one that I have. I would give it 5 stars but it stopped working on me today and I am so disappointed. I would start my days off with a fresh brew and some frothed coconut creamer. Very enjoyable. I have unplugged and plugged the machine multiple times to descale it and thought that might have been the problem. But, no. It still isn't working and just sits on a white cup and sometimes turns to a faint red. Checked the mechanics to make sure nothing was obstructing the flow. Doesn't seem to be anything.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Nespresso
on December 13, 2024
Posted by: Coffeefan
from Miami Florida
[This review was collected as part of a promotion.] I love my Amazing Nespresso no splatter the coffee is fantastic and delicious .
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easily make the perfect coffee or espresso
on December 12, 2024
Posted by: ColleenS
So simple to use. The machine adjusts to whatever size pod you put in it so it knows if you are having espresso, double espresso or regular coffee. It heats fast and brews quickly. It makes the perfect cup every time. Cleaning and descaling is simple. Just push the start button three times to clean it. It can connect to your phone to tell you when it’s time to clean and any maintenance problems or updates.
Written by a customer while visiting influenster.com