Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
2
Doesn’t work well
on January 1, 2025
Posted by: Dahveed
from Texas
It’s supposed to know what it is brewing based on the code on the pod, but mine routinely overflows the cup. I have reset it to the factory settings, but it continues to do this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 2, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not choose this machine
on December 31, 2024
Posted by: AOG
We have used Nespresso for years. We thought we would upgrade from our VertuoPlus machine to the VertuoNext to be able to explore all the coffee options that Nespresso offers. However, it is going way back in time. The VertuoNext machine is very manual, almost feels like you are forcing it to make you a coffee. You have to push down the lid with force while simultaneously turning the leaver to lock it. The whole machine moves on the counter trying to just close the lid. It is also louder than the VertuoPlus. And unfortunately the reason we purchased the VertuoNext for the range of coffee options, like the 12oz coffees, but spoiler alert, the VertuoNext machine is too short to fit a mug that can hold 12oz under the spout. We had to sit the machine on a cutting board to be able to fit our larger mugs underneath.
Overall, we have been using the VertuoNext for two months now and we are not impressed. Once our 12oz capsules are done will switch back to our older VertuoPlus machine. I do not recommend the machine to anyone new to Nespresso or existing customers.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 2, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Klasse
on December 31, 2024
Posted by: makrolon2010_211
Tolle Verarbeitung, nicht so groß und modernes Design. Die Reinigung und Funktionalität ist einfach. Der Kaffee ist ein Gedicht und es gibt viele tolle Kapseln dazu.
Written by a customer while visiting influenster.com
Customer Rating
5
Tasty and so easy!
on December 30, 2024
Posted by: Anonymous
Love the Nespresso!! I make coffee with this daily and love to make lattes with syrups. It’s like having a coffee shop at home and so easy! The flavored pods taste great also! No issues at all so far.
Written by a customer while visiting influenster.com
Customer Rating
5
I love it, but, it's shelf life is only 2-3 years.
on December 29, 2024
Posted by: The truth
Not sure I'll buy another. It works well and the coffee is good, especially the espresso shots. But, as with most buyers, I've ended up with what's been named, "the dreaded leak". Basically, it's going to happen. I hoped my machine escaped the curse, but no. I end up with a puddle of water like thousands of others. Check You Tube during your research. You'll see, I'm not by far, the only one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 30, 2024
Thank you for your review. We share your disappointment that you've experienced a leaking issue with your Nespresso VertuoNext machine. The VertuoNext machine has a one-year warranty, and we provide lifetime troubleshooting support. We also have out-of-warranty options available as well. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great brand when you want Coffee
on December 28, 2024
Posted by: James
from Ontario California
Been using this machine for a long time. When we talk about coffee it’s “ Nespresso”.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Kaffe
on December 28, 2024
Posted by: ellenluundberg95_2038
Jag har inte testat den här kaffemaskinen, men har alltid velat det för jag älskar kaffe. Så jag skulle verkligen vilja ha en sån här...........
Written by a customer while visiting influenster.com
Customer Rating
1
Returning immediately
on December 27, 2024
Posted by: Monty7507
from Florida
I received this item as a Christmas present this year and was so excited to use it. Unfortunately it is defective and once you open it won’t close. I read the manual, watched videos, reset the machine and still it won’t close. I am sending it back this is ridiculous. Brand new out of the box and wasn’t even able to enjoy it. Idk how I’m going to fit it back in the box when the lid won’t even close
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, December 28, 2024
Thank you for your review and honest feedback. We’re disappointed to learn your VertuoPlus is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting assistance at our toll-free number, 1-800-562-1465. Please contact us at your earliest opportunity, so we can assist you with resolving your machine issue. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA