Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
3
MINE WORKS WITH DIFFICULTY
on January 11, 2025
Posted by: Jack PM
from The Villages, Florida
I have gone past my one-year warranty by a month and still pleased with the results. Still, I rate the purchase as a 3. First of all, I hate having to use muscle to close the top. I'm a man and I wonder what a frail woman would do to close the lid. Second, the creature has a life of its own when it utters its sounds of groaning and flowing. This is a noisy machine. Third, (are there more), the price per pod is getting ridiculous. As I look back on my '3' ranking, I must say my VERTUO NEXT could be a lot better in so many ways. It looks cute and smart sitting on my counter with its jaws open waiting to obey my command. Then the tug-of-war with the lid, the grunts and groans as water joins with beans, and I walk around waiting for that creamy stuff to fill my cup. Would I suggest this VERTUO NEXT be purchased by a friend, no, but then where else do I send her?
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 14, 2025
Thank you for sharing your feedback on our Vertuo Next. We appreciate your insights regarding the lid's difficulty, noise level, and capsule pricing. Your experience is valuable to us, and we will take your comments into consideration for future improvements. If you have any further suggestions or concerns, please feel free to reach out through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use, tasty
on January 10, 2025
Posted by: sleon21
from Michigan
I have been using this product for about a month and it has saved me a lot of money buying expensive coffees. This coffee is very tasty and using the milk frother in combination makes for a perfect temperature latte.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
I do not recommend, this machine is known to leak.
on January 8, 2025
Posted by: JayPop
Do not get this machine, it is known to leak. The Nespresso team will make you jump through hoops to get a warranty claim in.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 9, 2025
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best appliance I have
on January 7, 2025
Posted by: sarahm1311_5229
I absolutely love this Nespresso! I mainly like espresso drinks (not standard coffee) so the at home Keurig wasn’t doing it for me. I’d spend way too much money going to coffee shops for iced lattes. When I got the Nespresso, it was a game changer for me. It’s easy to use, the espresso tastes great, and now it’s saving me a ton of money too! I’ll never go back!
Written by a customer while visiting influenster.com
Customer Rating
1
Not happy at all
on January 6, 2025
Posted by: Ram2727
from New Jersey
I had this machine for my birthday it hasn’t been a year yet and I’m having issue I found water leaking underneath my machine stop working and the button turns red and it’s brewing my coffee less I’m very upset that this is happening to me. Do your research for better machine. Don’t buy vertuo next
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I hate this thing
on January 5, 2025
Posted by: TanyaN
from Houston Texas
I will never buy another Nespresso Machine. I have had this machine less than a year and it has been a ridiculous pain in the behind. It get's stuck in descaling mode every single time I have to descale. I mean seriously it shouldn't be this complicated just to clean the stupid thing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 8, 2025
Thank you for your review and honest feedback. We’re disappointed to learn that your VertuoPlus Deluxe is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Your Nespresso machine comes with a lifetime of troubleshooting assistance and a one-year warranty. Please contact us at 1-800-562-1465 if you would like to speak with a Machine Expert who may assist with descaling and other troubleshooting tips to optimize your experience when maintaining your VertuoPlus Deluxe. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Lekkere koffie maar dure capsules
on January 5, 2025
Posted by: emilyd470_4498
Met dit apparaat kan je lekkere koffie maken. Er bestaan verschillende capsules voor waardoor je voor ieder wat wil hebt. Het gaat ook rap dus je hebt snel je kopje koffie. Het enige nadeel vind ik de prijs van de capsules. Het is redelijk duur voor het aankopen van capsules waardoor we dit apparaat iets minder gebruiken
Written by a customer while visiting influenster.com
Customer Rating
5
Jedno stisknutí tlačítka a můžete se posadit a rel
on January 4, 2025
Posted by: alenav5_6118
Jednoduchý, elegantní design, zajímavý benefit Nespressa , intuitivní ovládání, chutná káva. kávovar Vertuo využívají zcela nový inovativní systém pro extrakci kávy: ostředivé (centrifugové) technologii.
Written by a customer while visiting influenster.com