Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
3
Cord sticks out
on January 27, 2025
Posted by: Susanf
I bought this for my husband. He loves it! I hate it because of how the power cord is in front of the water carafe. I cannot hide it and it sticks out awkwardly. Pictures of the item did not show this or I would not have bought it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 28, 2025
Thank you for your review and honest feedback, Susan. We are happy to learn your husband loves your new Nespresso machine. We’re disappointed to learn your VertuoPlus is not meeting your expectations. We sincerely apologize for any frustration this has caused. We want to assure you that we are committed to complete customer satisfaction, and we deeply regret when that is not the case. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support. We have documented your suggestion about the power cable to your account for review. Please contact us at 1-800-562-1465 if you have any troubleshooting or machine maintenance questions. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So good, getting another machine
on January 26, 2025
Posted by: Sis
from Washington
I was given this as a Christmas gift. I love it!! I had some problems, but it was all my fault for not reading the different size coffee pods. I thought for sure there was a problem when it only gave me just a shot of coffee when I thought it was a full cup. Ha, the laugh was on me. I love the coffee and being able to recycle the used pods. In fact, I love it so much I am going to buy the smaller sized machine for our mobile home. Wish I had gotten this gift years ago.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect small expresso/ coffee maker
on January 26, 2025
Posted by: ramim7_4841
My brother got me this as a Christmas gift and I have been LOVING IT!!!! I make myself a coffee or expresso every single morning before work. It is very durable and makes the drink quickly. It is very sleek and does not take up too much counter space and matches my kitchen perfectly.
Written by a customer while visiting influenster.com
Customer Rating
4
Mijn favo koffie machine
on January 26, 2025
Posted by: kirstenh10_7766
Dit is de fijnste koffie machine die er is. Fijn met een melk opschuimer en hij is super makkelijk in gebruik. Onderhoud is erg makkelijk hij geeft aan als hij ontkalkt moet worden en zo vergeet je dat niet te doen. Top ding ! 🩷
Written by a customer while visiting influenster.com
Customer Rating
2
LASER reader stopped working
on January 25, 2025
Posted by: Bubbys
It was fine while it lasted, but our laser reader apparently stopped working and we could NOT brew coffee anymore. We've only had the machine for 2 years... would not recommend due to the lifespan.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 27, 2025
Thank you for your review and honest feedback, Ankur. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 at your earliest convenience so that we may assist you with your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great flavor!
on January 25, 2025
Posted by: MLE
from CT
[This review was collected as part of a promotion.] Delicious and aroma filled cup of coffee with a nice foam head.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Barista style coffee at the touch of a button
on January 25, 2025
Posted by: alexr387_7732
I’ve had this machine for just over 2 years and I still love every coffee as if it was the first time trying
It’s creamy and strong and delicious
With a wide range of pod choice you can pick whichever and off you go
With a wide range of pod choice you can pick whichever and off you go
It’s easy to use and fast to make the espresso pods are done in about 30 seconds and the larger ones maybe 1-2 minutes
You can customise the coffee and it’s low maintenance! Just pop in water and a pod and off you go!
Written by a customer while visiting influenster.com
Customer Rating
2
Flaw in the design
on January 24, 2025
Posted by: Nina
from CA
Always having problems with this machine. I only use this machine once a week and constantly cleaning it, but now it doesn't work at all. It is so tiring to want to make one cup of coffee, but the machine blinking and not working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 25, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA