Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Stay away from this machine and pick an original
on February 10, 2025
Posted by: nespressofan
from New Jersey
I bought this one for the office after having the original coffee machines from Nespresso. I have the original machine at home and love the coffee. This one, keeps erroring out almost everytime I put in a pod. I have to keep unplugging the machine and then trying again until it works.
The coffee itself is also sub par. It creates a coffee foam.. not crema, but foam.. when I make espresso. Horrible experience.
The coffee itself is also sub par. It creates a coffee foam.. not crema, but foam.. when I make espresso. Horrible experience.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, February 11, 2025
Thank you for your review and honest feedback, Israel. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration this has caused. Your Nespresso Machine comes with a lifetime of troubleshooting and a one-year warranty. We want to assure you that we are committed to complete customer satisfaction. We have documented your experience to your account for review. Please contact us at 1-800-562-1465, so we may address your machine issues. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Died 1.5 years after purchase
on February 9, 2025
Posted by: Josie
from Michigan
Product worked fine until it died 1.5 years in. Nespresso would not do anything except offer to sell me a new machine given that it was out of warranty. 1.5 years for a machine this price is outrageous.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Favorite coffee at home)
on February 8, 2025
Posted by: khrystynka_4524
I’ve been using Nespresso VertuoPlus, and I’m very satisfied. The coffee is delicious, aromatic, and has a nice crema. The machine is stylish, compact, and easy to use – just one button, and your drink is ready.
The downsides are that it only uses Nespresso capsules, which are quite pricey, and the water reservoir is small.
Conclusion: A great choice for quick and high-quality coffee at home.
The machine feels well-built and durable, with no issues so far. It heats up quickly and brews coffee in just a few seconds, making it perfect for busy mornings.
The downsides are that it only uses Nespresso capsules, which are quite pricey, and the water reservoir is small.
Conclusion: A great choice for quick and high-quality coffee at home.
The machine feels well-built and durable, with no issues so far. It heats up quickly and brews coffee in just a few seconds, making it perfect for busy mornings.
Written by a customer while visiting influenster.com
Customer Rating
5
Can't believe theres so many bad reviews
on February 8, 2025
Posted by: rosek437
I can't believe theres so many bad reviews tbh. I love this machine. It works well and I have never had an issue!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Messy,leaker
on February 7, 2025
Posted by: Nonya
from Florida
This is the second virtual Nespresso machine that I’ve owned. The first one worked wonderfully, and I took it to work. Not sure of the model name or number, but it had a double wing top that made it easy to lock down the cartridge. This model is very difficult to Puncture and to lock the top down prior to making coffee. The coffee as always is wonderful. The main issue, however, is that it is messy. Concentrated espresso drips down into the capsule container. Even though I run a clean cycle every three or four times I use it, It’s messy in the area where The capsule fits. After ejecting the cartridge and pushing the top down to have it rest in place, it pops up unless I lock it down. Very disappointed. I would probably buy another machine except there don’t appear to be any machines that are Currently available and a different model
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on February 6, 2025
Posted by: bob5921
from NJ
Worst coffee machine ever. The amount of times I went to work with a cup of hot water and time wasted waiting for the machine to make something when it would just abruptly stop. The pods are expensive and the ground coffee cup refill is horrible.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good, Not Great because of Leaking!
on February 5, 2025
Posted by: AK68118
from Omaha, NE
I'm not sure why I have had two of this style leak water. The first machine leaked dirty coffee water and my second one just leaks clean water. Either way I have had to put the Nespresso on a raised platform so that I'm not having to wipe the counter all day long. While Nespresso sent us a new machine, I could not be bothered with telling them again that it leaks. My neighbor has had the same problem so I think it is an issue. But if Nespresso is reading this, I would love a solution -- whether it means replacing it with a third machine or a different one! We love the coffee Nespresso makes and have been satisfied with everything else....but it is a bummer that there is always water that comes out through the bottom.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, February 7, 2025
Thank you for your honest review. We certainly understand your disappointment and we hope you know that we're always here to help. If you'd like to speak with us in an escalated manner, please call us at 800-562-1465 where machine experts are available 24/7. We pride ourselves on outstanding customer service, and look forward to finding a satisfactory solution for you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
It won’t last long.
on February 5, 2025
Posted by: Karmie333
Well. The coffee is amazing. But the machines it comes out of is not. My boy said half of my coffee with it dripping underneath the machine and I barely get any coffee. I’ve descaled it still does the same thing haven’t had it more than a year.
Response from Nespresso USABy Kendall, February 6, 2025
Thank you for your honest review, Karmie. We're certainly disappointed to hear this and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA