Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Waste of money
on February 25, 2025
Posted by: Mb
from Ohio
The coffee is really good but this machine always has trouble
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not durable
on February 24, 2025
Posted by: Disappointed customer
Great for the 1.5 years it worked. The pods were overpriced but worth it. The machine is not worth it when you have to buy a new one every 1.5 years because Nespresso can't make a machine that is durable enough. I started looking at reviews to buy a new/different Nespresso machine, looks like they have this problem across the board.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, February 25, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. Even when your machine is out of warranty, we offer replacement and repair assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465. We’re confident that we’ll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent coffee
on February 23, 2025
Posted by: sayurih3_1531
I just got this for Christmas and I absolutely love it. Nothing like an instant cup of happiness. The pods are very pricey so know that you’re at least downing a dollar per cup of coffee. Website is easy to use and order from.
Written by a customer while visiting influenster.com
Customer Rating
5
Quick, delicious coffee
on February 23, 2025
Posted by: samanthar995_1645
I own a variety of coffee machines, this is my favorite for a quick, no hassle, good cup of coffee. I love the vertuo because of the ability to pick between a full cup of coffee, a shot of espresso, a double shot, etc. all of which I purchase. I’ve seen complaints of this machine breaking down but I’ve never had that issue and I’ve owned two of them (one was lost in a move). Great machine!
Written by a customer while visiting influenster.com
Customer Rating
1
Unreliable
on February 22, 2025
Posted by: julie
from CA
Bought in 2021…had so many problems with the machine since then. Like girl, I’m just trying to make my morning coffee!!! Super unreliable and not worth the hassle of purchase
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 24, 2025
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve this matter to your satisfaction. Please call 1-800-562-1465 at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A beautiful addition to any kitchen!
on February 19, 2025
Posted by: chrism163_3732
The Nespresso VertuoPlus delivers rich, flavorful coffee with ease. Its versatile brewing system adapts to different cup sizes, and the sleek design fits any kitchen. A must-have for coffee lovers!
Written by a customer while visiting influenster.com
Customer Rating
5
Great purchase
on February 19, 2025
Posted by: Hcswe12
from Los Angeles, CA
[This review was collected as part of a promotion.] Ever since we bought this we have cut back on going out for coffee. Definitely would recommend
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Tastes delectable
on February 18, 2025
Posted by: emmas1316_6137
This nespresso brews coffee so smooth and tastes absolutely fantastic! It’s easy to clean and brews fast. You can also Bluetooth to your phone!
Written by a customer while visiting influenster.com