Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
on March 5, 2025
Posted by: Ugh
My coffee machine broke too! I’m very upset and was only offered a 30% discount to replace it what a joke
Written by a customer while visiting Nespresso USA
Customer Rating
1
Sucks
on March 5, 2025
Posted by: Eric
Like others here, mine broke after 1 year of light usage. Coffee leaks out of the bottom for no reason.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Functional, beautiful and convenient!
on March 5, 2025
Posted by: dinha_6810
I replaced my VertuoNext with the VertuoPlus and could not be happier! I love the functional design. The automatic opening is a game changer, no more struggling with locking the machine head. Being able to change positions of the water tank is next level! Makes it easy to position exactly where you want it on the counter without sacrificing space. Best of all, it has the classic Nespresso quality, thick crema and beautiful espresso pull.
Written by a customer while visiting influenster.com
Customer Rating
1
Sad love story
on March 3, 2025
Posted by: Edie
from Woodstock, GA 30189
I was in love with my Vertuo Next Premium Black Rose Gold,
but what a disappointment, after a short time it stopped working,should I go back to Miele?
We loved the coffee every day, but this is a sad love story
but what a disappointment, after a short time it stopped working,should I go back to Miele?
We loved the coffee every day, but this is a sad love story
Written by a customer while visiting Nespresso USA
Customer Rating
2
Broke after a year
on March 2, 2025
Posted by: Mae
This is my second machine that Nespresso replaced because my first one broke. Unfortunately after a year of the second one, it broke again. With how expensive these machines are, they shouldn’t be breaking after a year or two of usage. I guess it time to go back to a Keurig
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 3, 2025
Thank you for your review and honest feedback. We’re disappointed to learn that your replacement Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional in-warranty and out-of-warranty options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Highly Recommended!!
on March 1, 2025
Posted by: jakeb47_2758
I’d take this over a normal keurig any day of the week. Everyone in my family has one of these. Works just as well as a keurig and is just as fast in the morning, but the cup of coffee you get is head and shoulders above a normal kcup. I really don’t have anything against keurigs, the convenience is great. But you take all of the pros of a keurig and add in a better quality cup of coffee, and you get a nespresso vertuo machine. Highly recommend!
Written by a customer while visiting influenster.com
Customer Rating
5
🔥🔥🔥
on February 28, 2025
Posted by: andrianal1_4161
Intuitive touch display: Controlling the coffee machine via the touch display is extremely simple. All settings are available in a few clicks, making the device comfortable to use.
2. High quality coffee: The machine prepares delicious espresso with a rich taste. You can adjust the coffee strength according to your preferences, which allows everyone to find the perfect taste.
3. Classic milk frother: Although it is not an automatic frother, the classic milk frother allows you to prepare delicious foam for latte or cappuccino, which will satisfy most users.
4. Compact and stylish design: The matte black color and compact dimensions make the machine elegant and easy to place in the kitchen, even in small spaces.
5. Reliability and durability: The machine has proven itself as a reliable mid-range device that will last for many years with regular maintenance.
2. High quality coffee: The machine prepares delicious espresso with a rich taste. You can adjust the coffee strength according to your preferences, which allows everyone to find the perfect taste.
3. Classic milk frother: Although it is not an automatic frother, the classic milk frother allows you to prepare delicious foam for latte or cappuccino, which will satisfy most users.
4. Compact and stylish design: The matte black color and compact dimensions make the machine elegant and easy to place in the kitchen, even in small spaces.
5. Reliability and durability: The machine has proven itself as a reliable mid-range device that will last for many years with regular maintenance.
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing little machine
on February 28, 2025
Posted by: paulamolmedo_9844
Love my nespresso vertuo that were most likely going to upgrade! I have one in my office and one at home, perfect espresso every single time I can’t even drink regular coffee anymore because it tastes so watered down to me. And this is the smallest one they have I believe. So far, love the melozzio boost and the collab with oatly
Written by a customer while visiting influenster.com