Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
2
Not thrilled with this product
on March 22, 2025
Posted by: Jess
from Michigan
I got this product about 3 years ago. It was great for the first 2 years but then all of a sudden it only worked sometimes. It now doesn't work at all. I constantly cleaned the machine and now I believe the pump is out. Espresso machines can last 8+ years, I've had this one for 3 and I'm already needing to buy a new one. Not thrilled.
Plus, this machine is very hard to clean. Especially the top part where the spikes are.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So good!!!!
on March 21, 2025
Posted by: ann97_3332
Nespresso offers a range of coffee capsules designed for its proprietary machines, providing a convenient way to make high-quality espresso and coffee at home
Written by a customer while visiting influenster.com
Customer Rating
1
Bad machines, bad customer service
on March 20, 2025
Posted by: Tired
Constantly breaks. Almost as unreliable as their customer service.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Nespresso, you KNOW this machine is garbage.
on March 20, 2025
Posted by: romperooo
from USA
’m extremely disappointed with this Nespresso machine. After only 13 months of light use (about 1 cup per day), it completely stopped working. I took great care of it, regularly cleaning and descaling it, so it wasn’t neglected. Out of the blue, the motor just broke, and now I’m stuck with 50 pods I can’t use. Given how short the lifespan was, I won’t be buying another Nespresso machine again. Very frustrating experience.
FYI - cleaning this machine was a real chore. It was near impossible to thoroughly clean the top (where the spikes are). If you don't keep this near spotless, the residue from the coffee accumulates and makes the top difficult to open and close. Additionally, there are some small gaps in the machine and coffee somehow gets into these crevices and just sits. When you tip the machine to clean it (water reservoir and empty pod holder both removed), coffee drains all over. My machine would drain old coffee OUT of the water reservoir intake. Disgusting.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 24, 2025
Thank you for your review and honest feedback. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration this may have caused. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. Please contact us at 1-800-562-1465 if you would like to speak with a Machine Expert who may be able to assist with out-of-warranty repair and replacement options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on March 19, 2025
Posted by: sadiel48_7435
Greatest coffee machine! Brews smooth and delicious coffee! Very durable machine, and easy to descale! Worth the money for sure. You can order lots of nespresso pods right from their website!
Written by a customer while visiting influenster.com
Customer Rating
5
Delicious coffee, starbucks who?!
on March 19, 2025
Posted by: daisyboo__9697
This is the best coffee machine, hands down! I look forward to my frothy tasty coffee. Very easy to use and it doesn't take long to make. It comes with the frother to make cold foam! So many pods of coffee flavors you choose from too.
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing results
on March 19, 2025
Posted by: AllyR94
from Idaho
[This review was collected as part of a promotion.] I bought this as a gift for our new home and I use it every single day. I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best purchase for a coffee and espresso lover! Eve
on March 19, 2025
Posted by: bekahj2_7959
I bought this as a college graduation present to myself two years ago and consistently use it almost every single day! I love using it to make myself my own iced coffees, shaken espressos, macchiatos, and lattes! Nespresso has so many options available so I really believe there’s a little something that caters to everyone’s flavor profile!
The espresso pods pull very quickly and take less than a minute, so when I’m in a hurry in the morning to make a drink I’m still able to whip up something pretty fancy on my way out the door!
It’s definitely been worth the investment and I’ve gotten plenty of my money’s worth out of it and will continue to in the future! By the time it reaches the end of its life cycle I will definitely purchase a future model!! I have become a Nespresso fan for life!!
The espresso pods pull very quickly and take less than a minute, so when I’m in a hurry in the morning to make a drink I’m still able to whip up something pretty fancy on my way out the door!
It’s definitely been worth the investment and I’ve gotten plenty of my money’s worth out of it and will continue to in the future! By the time it reaches the end of its life cycle I will definitely purchase a future model!! I have become a Nespresso fan for life!!
Written by a customer while visiting influenster.com