Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Amazing!
on April 21, 2025
Posted by: JanB
My nespresso has been an incredible addition to my morning routine. I look forward to starting my day with a delicious cup of coffee and frosted milk. It’s very easy to use and maintain and very quick and easy to clean. A worthy investment and a saving since I don’t spend money on coffee outside anymore since I prefer drinking from my Nespresso at home
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome
on April 20, 2025
Posted by: Whiteshoes
from Greenville, WI
Love this thing,great selections of coffee, brews an excellent cup of coffee and it's so simple.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great
on April 19, 2025
Posted by: wilsona3
My Nespresso machine is great for making iced coffees at home. They have so many pod options and flavors. It definitely cuts down on my coffee budget outside the house!
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing
on April 19, 2025
Posted by: deniseaguinaga_
I absolutely love my Nespresso Vertuo! It’s truly amazing at making coffee—smooth, rich, and full of flavor every single time. I use it every day, and it never disappoints. Whether I’m in the mood for a quick espresso or a full cup, it delivers with the perfect crema and temperature. It’s easy to use, super convenient, and looks sleek on my kitchen counter. Definitely one of my favorite purchases!
Written by a customer while visiting influenster.com
Customer Rating
5
Love
on April 19, 2025
Posted by: rachelw417_6943
Love this espresso machine. Perfect to have many different flavors in hand if you don’t always want the same thing as someone else in your house hold.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy, quick everyday coffee
on April 18, 2025
Posted by: cassy_l_123
I’ve had my nesspresso coffee machine for a couple months and am in love with all of the different flavor pods I’ve tried! The machine is easy to use (especially if you connect it to the app for cleaning and descaling). Would highly recommend for any working professionals who need a quick pick me up every morning.
Written by a customer while visiting influenster.com
Customer Rating
2
on April 17, 2025
Posted by: Lucy
from Alexandria VA
I have my 3rd Vertuo plus machine ! each one lasted less than a year and actually what I am using now lasted 6 month
terrible noise and vibrations in spite of regular cleaning and descaling. I am putting up for now with the noise as I am shopping for a new one..not sure if I should really stick with Nespresso ..never had a problem with Keurig but wanted to have a "fancier"one!..
terrible noise and vibrations in spite of regular cleaning and descaling. I am putting up for now with the noise as I am shopping for a new one..not sure if I should really stick with Nespresso ..never had a problem with Keurig but wanted to have a "fancier"one!..
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, April 19, 2025
Thank you for your review and honest feedback, Lucy. We are disappointed to hear that your VertuoPlus is not meeting your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting support via our toll-free phone number.
We sincerely apologize for any frustration or inconvenience you may have experienced. Please rest assured that we are committed to customer satisfaction and regret when that is not the case. We have documented your experience in your account for further review.
If you would like to speak with a Machine Expert who may assist you with additional troubleshooting options, please contact us at 1-800-562-1465. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week. Please get in touch with us at your earliest opportunity so we can assist with your machine issues. We are confident we can reach a satisfactory solution and get you back to your Nespresso ritual soon.
We sincerely apologize for any frustration or inconvenience you may have experienced. Please rest assured that we are committed to customer satisfaction and regret when that is not the case. We have documented your experience in your account for further review.
If you would like to speak with a Machine Expert who may assist you with additional troubleshooting options, please contact us at 1-800-562-1465. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week. Please get in touch with us at your earliest opportunity so we can assist with your machine issues. We are confident we can reach a satisfactory solution and get you back to your Nespresso ritual soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
East to use, great foamy coffee!
on April 15, 2025
Posted by: LilyOguz
I really love it! It is easy to use and clean! It's not like the other brand, my coffee is so foamy and tastes good!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA