Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Bad Experience in only 6 months
on May 12, 2025
Posted by: Moore
from Florida
Got this machine for Christmas 6 months ago and have had nothing but trouble. The capsule container that pops out the previous brew has broken and it constantly has the red green light go off on the machine. This is a nightmare! Too expensive to be experiencing these issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha, Customer Service, May 13, 2025
We’re sorry to learn that your VertuoPlus machine has not met your expectations and you’re unable to enjoy your Nespresso Coffee Moments. However, we’re thrilled to see that you were able to speak to a Machine Specialist and you machine is being sent in to be repaired under your one-year warranty. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Motor is done after a little less than 3 years
on May 11, 2025
Posted by: Ellen
Nice design and typical function. I bought this machine in 2022 (3 years ago) and use it about daily for up to 3 cups/day. Super disappointed that the MOTOR is now not functional. One would think that an expensive machine like this would last longer ... I am not sure if it is this one's manufacturing. I am think ing that it is.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, May 12, 2025
Thank you for your review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair and replacement options via our Assistance Service Program. Our Machine Experts are available 24 hours a day, seven days a week for your convenience. We feel confident we can help resolve your machine issue with prompt and comprehensive troubleshooting assistance by phone. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very inconvenient, leaks, grinds in coffee
on May 10, 2025
Posted by: Jae
from Englewood cliffs, NJ
Leaks & too much grinds in each cup even though I clean / descaling frequently. It is so NOT intuitive with one button on top, I have to guess what LED color means and blinking means.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect for morning coffee
on May 8, 2025
Posted by: lpeachy_4535
I was recently gifted the nespresso vertuo plus and I am so please with it. Makes a great coffee and I love using it to make a delicious iced coffee. Super easy to set up and use. Also have an espresso machine but really like the simplicity of this. Great variety of pods. Nespresso is generally very durable so I am happy to add this to my kitchen.
Written by a customer while visiting influenster.com
Customer Rating
1
Pick Another Model
on May 8, 2025
Posted by: JMac
from Boston
We've had it for 18 months, hasn't worked well from the beginning, have descaled it regularly. On the 5th try it might work. It fires up but doesn't brew the coffee. I tried it 15 times today and threw it in the garbage. It has this many 1 ratings for a reason. Nespresso doesn't care either, I've tried to call.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, May 9, 2025
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
bad
on May 5, 2025
Posted by: mAttttttttt
bad bad bad bad hate this product it is not good so bad
Response from Nespresso USABy Tara, Customer Service, May 6, 2025
Thank you for your review. We are dismayed to learn that you are experiencing issues with your Vertuo Plus machine. Please do not hesitate to contact us via our toll-free number 800-562-1465. Our Machine Experts would be pleased to provide you with troubleshooting assistance to reach the best resolution possible. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine
on May 3, 2025
Posted by: zonnora
Best coffee machine ever! You can get coffee shop quality brew at home. I love our Nespresso machine, been using it for 5+ years and is still going strong
Written by a customer while visiting influenster.com
Customer Rating
5
Delicious coffee
on May 3, 2025
Posted by: naziak9_2959
The Nespresso Vertuo Plus makes delicious coffee within minutes. It's very easy to use and clean. The noise level is also very low. There are a lot of varieties of capsules which you can choose from. I can highly recommend it.
Written by a customer while visiting influenster.com