Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Sleek, fast, and easy—makes great coffee with zero
on May 30, 2025
Posted by: ankushs2_2445
The Nespresso VertuoPlus Deluxe Bundle has been a great addition to my kitchen. I love how easy it is to use—just pop in a pod and it makes everything from a quick espresso to a full cup of coffee. It heats up fast and makes a great cup every time with a nice layer of crema. The design looks sleek on my counter, and the water tank moves, which is super handy for small spaces. It feels sturdy, though I did have one issue with the lid once, but it was easy to fix. Overall, it’s been a solid, stylish, and super convenient coffee maker that’s worth the money.
Written by a customer while visiting influenster.com
Customer Rating
4
Staple on my countertop
on May 29, 2025
Posted by: saral52_3765
I was skeptical about a vertuo machine after recovering this as a gift since I’d enjoyed my original line machine for nearly 7 years. However, after the first cup I was hooked! It’s a lot quieter and I like that it can prepare a variety of different types of coffee. My only wish is that the pods themselves weren’t so expensive.
Written by a customer while visiting influenster.com
Customer Rating
5
10/10 would recommend
on May 28, 2025
Posted by: Alyssa
from Arkansas
I bought this 5 years ago and I have nothing but great thoughts about it. You truly cannot get results like this with a regular coffee maker or with other single cup brew machines.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love/hate
on May 27, 2025
Posted by: Koreynicole
I’ve been through 3 machines in less than 4 years. Super frustrating. We love the coffee but it’s not worth buying a new one every 1 1/2 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, May 28, 2025
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes hot, foamy coffee daily!
on May 25, 2025
Posted by: johanab47_1380
I love how this machine brews coffee with a rich layer of foam & keeps it hot. It has become a staple in my morning routine. While it has started making a bit more noise than expected for a coffee machine, I'm still very pleased with its performance overall. Would recommend it!
Written by a customer while visiting influenster.com
Customer Rating
2
Stops turning on after one year
on May 22, 2025
Posted by: ER
from CA
Works great but only for a year. Both times I’ve gotten a new machine, after one year it stops turning on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., May 23, 2025
We're disappointed to hear this and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of troubleshooting. Please call us to speak with a machine expert at 800-562-1465 for an escalated call where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
on May 22, 2025
Posted by: vsikonia
from Chesapeake Virginia
Very nice I live alone so I only need one cup at a time
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Wasetful
on May 21, 2025
Posted by: hmgarlisi21_8833
I had this for a few years and at first I thought it was great then the quality tucked and paying so much for a drink at home and wasteful less of the pods decided to get a semi automatic machine and grind beans. Much tastier and better than this.
Response from influenster.comBy Kendall, Customer Service, May 22, 2025
Thank you for your review, and we're sorry you've been disappointed. The coffee industry has experienced several recent challenges, including high shipping costs and extreme weather in regions where coffee is grown. These ongoing trends necessitated a slight increase to the price of some Nespresso coffee products in the United States. If you ever need assistance with your Nespresso machine please do not hesitate to contact us through our toll-free number 800-562-1465.
Written by a customer while visiting influenster.com