Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
4
Easy coffee
on June 29, 2025
Posted by: liliraeh_2907
Really easy to use, easy to clean and an easy way to make good coffee! I love that you can get different pods, you aren’t just stuck to flat white coffees.
Written by a customer while visiting influenster.com
Customer Rating
5
Nespresso Coffee is a Hug in a Mug!
on June 28, 2025
Posted by: MJ Jennings
from San Diego, CA
[This review was collected as part of a promotion.] I had an older model Jura machine that broke. I decided to try Nespresso..and was Blown Away! The ability for the machine to read a bar code and measures out the amount of oz/cup and the flavors..WOW! Very Impressed! Each cup has felt like a," Hug in a Mug". I get excited when trying new flavors, and now I'm experimenting with coffee recipes. I'm beyond Happy with this purchase!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to make a great coffee
on June 28, 2025
Posted by: sabrinas710_9068
Easy to use, great selection of coffee and large water reservoir. Makes a quick cup in no time and easy to fill and empty the used capsules. Love it
Written by a customer while visiting influenster.com
Customer Rating
5
Recommended and amazing machine
on June 27, 2025
Posted by: Gavin
from Wisconsin
The espresso machine is amazing. I’m so glad that I bought it. I use it every morning and I don’t regret buying it recommended to anybody who wants to say amazing cup of coffee or cold brew or espresso in the morning
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Never Going Back!
on June 26, 2025
Posted by: Sportgirl65
from Aurora, CO
[This review was collected as part of a promotion.] I previously used a Keurig and thought it was the greatest thing! A co-worker told me about Nespresso and I thought I’d give it a try; wish I had switched sooner!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Frother makes it better
on June 26, 2025
Posted by: melisa1384_3239
I love that this machine makes different varieties of hot and iced coffee, lattes and espresso and all you have to do is pop in the pod. Pure joy in a mug
Written by a customer while visiting influenster.com
Customer Rating
1
Save on the frustration and buy a Keurig
on June 26, 2025
Posted by: Honest Reviewer
I used a keurig for years no issues ever. This machine errors out constantly. Starts and stops. Start and stops. Starts and stops. Starts and stops. Starts and stops. Crap technology.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, June 27, 2025
Thank you for your review. We are sorry to learn our VertuoPlus machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on June 25, 2025
Posted by: Mlove
Stopped working after 14 months of using it. Called and they could only offer 35% off the same machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, June 27, 2025
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations, and we want to make it right. We recommend calling us at 800-562-1465 to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA