Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Love my nespresso machine.
on July 22, 2025
Posted by: christinav131_5976
I have a nespresso for many years. Makes the best coffee and worth the extra pennies. I love the extra faom maker it comes with. Produces coffee much faster than Kerrigan and tastes is superior
Written by a customer while visiting influenster.com
Customer Rating
5
Game changer!
on July 21, 2025
Posted by: TBob
from San Jose, CA
[This review was collected as part of a promotion.] Game changer! I traded in my Keurig and am never going back!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee
on July 21, 2025
Posted by: fragrancegirlie_7587
My nespresso machine produces the BEST coffee I’ve ever enjoyed! I love the sleeker design versus my other machines. I feel like it presses and brews quicker while getting a great amount of coffee from the grounds in the pods. The cleaning process is so easy as well. Never not going to use my Nespresso
Written by a customer while visiting influenster.com
Customer Rating
5
The best brew!
on July 20, 2025
Posted by: eviec_7390
We’re big coffee drinkers and this is the perfect brew every time. It’s quick and consistent while being easy to use. It is quite loud which is its only downside BUT we’ve used it regularly over a year and would recommend!
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing update!
on July 14, 2025
Posted by: Karri
from Midland Tx
[This review was collected as part of a promotion.] I just upgraded my machine so that I could use the 12 oz pods. The coffee is excellent. Much more bold than a keurig like coffe should be.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Look elsewhere
on July 14, 2025
Posted by: Javaguy
from CT
First one lasted 3 years, second lasted under 2. Simply not a reliable machine and Nespresso doesn’t stand behind it as well as they should.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, July 15, 2025
Thank you for your review and honest feedback. We are truly sorry to hear about your recent experience with your Vertuo Next. Please accept our sincere apologies for any frustration or inconvenience this may have caused. We want to assure you that we are committed to achieving complete customer satisfaction and deeply regret when we fall short of that goal. Our Machine Experts are available 24 hours a day, 7 days a week. If you would like to discuss additional options regarding your warranty with a supervisor, please do not hesitate to contact us at 1-800-562-1465 between the hours of 9 AM and 6 PM. We are confident that we can find a satisfactory resolution, allowing you to return to enjoying your Nespresso coffee ritual. For your convenience, our toll-free number is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Nope.
on July 13, 2025
Posted by: Tina90
from California
Received this machine as a gift. It got me through some 2-3 years, but the maintenance is especially demanding for this model. Constant issues with barcodes, needs descaling every minute. Called support and even they couldn't crack the issue after a VIDEO chat. Buy a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 14, 2025
Thank you for your review and honest feedback, Manjari. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. We want to assure you that we are committed to complete customer satisfaction, and we deeply regret when that is not the case. Please get in touch with us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Very fast
on July 12, 2025
Posted by: Hebxu1223
[This review was collected as part of a promotion.] Works well, super fast. Some of the coffee has a bit of a burnt aftertaste.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA