Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Great for people with Arthritis too!!
on August 12, 2025
Posted by: JoanT
from Daytona, Florida
Pleased and happy with this machine more so than any other one I have ever purchased. As usual it produces fantastic, delicious 😋 coffee. That is a given. But I have Rhumatoid Arthritis so with this machine, if you are looking for one that does not require any hard hand pressure from you....this is the machine for you. A cup of coffee for me with NO pain on my wrist,fingers, or hands. Thank you Nespresso. I can not stop singing your praise.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Flavor, coffee quality
on August 12, 2025
Posted by: simoner81_3181
The crema is rich and smooth and the flavors variety is excellent. The machine heats up quickly and surprisingly quiet. Cleanup is also simple. It’s ideal for busy mornings when I want a great coffee.
Written by a customer while visiting influenster.com
Customer Rating
2
It will stop working after a year
on August 10, 2025
Posted by: Marie1
I have had my machine going on 3 years and it is very inconsistent. I loved it at first but over the past few years, it will not pull water through the machine even after attempts at cleaning and resetting the machine. Given the price, I would expect it to last more than 3 years. Save your money and find a more reliable machine.
Response from Nespresso USABy Kendall, Customer Service, August 11, 2025
Thank you for your review, Marie. We are sorry to learn of your disappointment with our Vertuo Next machine, and we're here to help. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program and available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee maker for busy mornings
on August 9, 2025
Posted by: AnnaH
Nothing beats the convenience of a Nepresso machine on a busy morning. There's tons of different capsule flavors to choose from and the machine heats up and dispenses so quickly. The water reservoir is a decent size and I don't need to refill often. It's also easy to clean the different parts of the machine when needed. The milk frother is also great for milk-based drinks.
Written by a customer while visiting influenster.com
Customer Rating
1
Leaks water underneath machine
on August 7, 2025
Posted by: DJ
Purchased a Vertuo Next machine which included the frother - due to having Nespresso at a family member’s home and loved it - the of March, 2025, it started leaking water underneath as well as all over our counter after a couple of weeks, thought it was the water tank, tried another water tank, still leaked but never did when water tank was set on the counter by itself so returned the machine where we purchased, decided to order a Vertuo Evoluo hoping it works better and if it does not we will sadly have to stop drinking Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., August 8, 2025
We're certainly disappointed to hear this, Deb, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert and arrange next steps at 800-562-1465. We are available 24 hours a day, 7 days a week, and look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My life savior
on August 2, 2025
Posted by: KellyD
I use my nespresso every single day and I love it so much!!!! Now that I drink espresso I literally can’t do regular coffee. I love how easy and convenient it is to pop a pod in and how fast it gets hot! Literally gets hot in 30 seconds. I couldn’t live without my nespresso. The only downside is the pods are very expensive which sucks but in the end it’s worth it.
Written by a customer while visiting influenster.com
Customer Rating
2
Flawed machine, very good coffee if it works.
on July 31, 2025
Posted by: GmB
Lets get the good out of the way. The latest machine has been great at making coffee. Compared to my previous preference French Press.
The bad is first it took over 3 machines to get to that point, and now even the good machine is failing.
The bad is first it took over 3 machines to get to that point, and now even the good machine is failing.
So let's back up,
attempt #1 - I bought a refurbished machine at first, the price was excellent. Unfortunately the water tank leaked all over my counter the first moment I filled it up. Never got to even try it. and since it was refurbished I had to buy my own pods so was stuck with the option to throw away all the pods or try another. I foolishly went with the....
#2 - After returning the first I decided to try a new machine. Opted for the Vertuo Next (same as first). This worked for 3 months and honestly in hindsight the coffee wasn't that special, more comparable to French Press It also leaked into the spent pod bin a bit (not as much as what follows). This slowly started to not-recognizing the pods anymore. I was able to limp it along with frequent cleanings, almost daily but that is a waste of energy and time, something the machine was supposed to resolve.
#3 - After contacting support, and RMA'd the machine, the next machine seemed to send too much coffee into the overflow pod bin. Coffee was flat, and it eventually just sent all the caffee to the overflow when 'brewing' getting all on the counter top. This was less than 3 weeks after receiving.
#4 - This started out great out of the box. The coffee was immediately so many times better than anything before it, exceeding most coffee shops. This is how it should have been from the get go. I took care of it, only filtered water, weekly rinse cycles if not more, descaling at least every 3 mo before prompting from the machine.... No issues for about a year. Then the same problem as #2. It just stopped recognizing pods. It rinses, cleans, descales, motor moves, but will not recognize pods.
There is no manual override on these either which is if you could may get around some of the issues. And by an override, I mean a way to force a brew parameters even when the barcode is not recognized.
attempt #1 - I bought a refurbished machine at first, the price was excellent. Unfortunately the water tank leaked all over my counter the first moment I filled it up. Never got to even try it. and since it was refurbished I had to buy my own pods so was stuck with the option to throw away all the pods or try another. I foolishly went with the....
#2 - After returning the first I decided to try a new machine. Opted for the Vertuo Next (same as first). This worked for 3 months and honestly in hindsight the coffee wasn't that special, more comparable to French Press It also leaked into the spent pod bin a bit (not as much as what follows). This slowly started to not-recognizing the pods anymore. I was able to limp it along with frequent cleanings, almost daily but that is a waste of energy and time, something the machine was supposed to resolve.
#3 - After contacting support, and RMA'd the machine, the next machine seemed to send too much coffee into the overflow pod bin. Coffee was flat, and it eventually just sent all the caffee to the overflow when 'brewing' getting all on the counter top. This was less than 3 weeks after receiving.
#4 - This started out great out of the box. The coffee was immediately so many times better than anything before it, exceeding most coffee shops. This is how it should have been from the get go. I took care of it, only filtered water, weekly rinse cycles if not more, descaling at least every 3 mo before prompting from the machine.... No issues for about a year. Then the same problem as #2. It just stopped recognizing pods. It rinses, cleans, descales, motor moves, but will not recognize pods.
There is no manual override on these either which is if you could may get around some of the issues. And by an override, I mean a way to force a brew parameters even when the barcode is not recognized.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee
on July 29, 2025
Posted by: isa_bellamaria_7701
As someone who’s been a dedicated fan of Nespresso products for a while, I can confidently say that coffee will never taste the same again once you’ve experienced the magic of Nespresso. The Nespresso coffee brewing machine is a game-changer, combining superior design with outstanding flavor in every cup.
First off, the design is sleek, modern, and incredibly user-friendly. Whether it’s sitting on your kitchen countertop or tucked away in a corner, it adds a touch of sophistication to any space. The compact size and intuitive interface make it perfect for both novices and seasoned coffee lovers alike.
Written by a customer while visiting influenster.com