Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Great machine and coffee
on September 13, 2025
Posted by: Alishka
from New York, NY
[This review was collected as part of a promotion.] Nespresso machines make great coffee and I love this machine being compact with the water tank in the back. Very sleek and looks great as well
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Noisy gadget but delivers well.
on September 9, 2025
Posted by: francesz5_2791
This is just okay. A little loader than I expected which isn't something I'd like to hear in the am. Brewing options and instructions are easy to follow. It is also easy to clean. The coffee does turn out good in the end.
Written by a customer while visiting influenster.com
Customer Rating
3
Broke after 2 Years
on September 9, 2025
Posted by: amr
from Connecticut
Broke completely after only 2 years of less-than-maximal use. Not a great product for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, September 11, 2025
Thank you for your review. We're always here to help as machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Incredible machine that’s saved me so much money o
on September 6, 2025
Posted by: jamiet176_8650
I absolutely love my Vertuo! I love that we have the option to make the larger pods condensed into a double espresso- it gives you so many options! The noise is quite quiet and won’t have you wondering why everyone in your house is suddenly awake. Cleaning is super straightforward, I just descale every few months. The only thing I find is that sometimes where the pods are inserted can have some coffee/water buildup so just be cautious and wipe with paper towel if you need to
Written by a customer while visiting influenster.com
Customer Rating
5
Beautiful new machine
on September 6, 2025
Posted by: CoffeeSnob
from Seattle, WA
[This review was collected as part of a promotion.] I love Nespresso for my home so I decided to purchase one for the reception area of my spa. I love the white option because it's sleek and matches my studio colors.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
RED LIGHT RED LIGHT
on September 6, 2025
Posted by: Coffeeless
from Hudson, WI
Machine was a gift. Enjoyed initially......then the red light of doom plagued me, even after working my way through the incomprehensible blinking light instructions. Sad part is the lights don't tell you it's time to descale....it shuts down until you do so. Note: I am rating the machine, not the quality of the coffee when it's working properly
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, September 6, 2025
Thank you for your honest review. With proper care and maintenance our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer in and out of warranty replacement or repair, and lifetime troubleshooting service. Your satisfaction is our priority. Please give us a call at 800.562.1465, so one of our machine experts can better assist.
Written by a customer while visiting Nespresso USA
Customer Rating
5
If you love café-quality coffee at home without th
on September 6, 2025
Posted by: TabbyA
It’s super easy to use & makes barista-style coffee in minutes. The design is sleek & water tank swivels to makes it perfect for my counter space!
Written by a customer while visiting influenster.com
Customer Rating
1
Sucks
on September 4, 2025
Posted by: S
Most finicky machine ever. At least once a week my machine will blink red that the water reservoir is empty when it is full and secured in place, takes forever to get it working again and no rhyme or reason to it. Not to mention the money wasted on pods that have been punctured but won’t brew and I end up having to buy a coffee anyways.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, September 5, 2025
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA