Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Delicious coffee at home
on November 5, 2025
Posted by: kerstend2_7625
I’ve had my Nespresso for a couple years and I’ve loved it since the day I got it. I would recommend it to anyone in need of a new coffee machine. Being able to brew both coffee and espresso is so convenient. The only issue is the pods are very expensive but I’ve learned how to make my own as well.
Written by a customer while visiting influenster.com
Customer Rating
5
Love my Machine
on November 2, 2025
Posted by: DanaT
from NY
I love this machine ! I use this daily and I have turned my husband now onto Nespresso and he uses it just as much as I do. He calls regular coffee commoners swill lol. We are both converts. We will never go back to regular coffee again, Nespresso for life.
This machine works great for us , easy to use and no problems whatsoever. I even bought my son one for his birthday.
This machine works great for us , easy to use and no problems whatsoever. I even bought my son one for his birthday.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine...love this coffee!
on October 31, 2025
Posted by: oliviac757_8653
I love this machine! I've become more and more of a coffee snob, and my husband finally said, "just buy a Nespresso!" I didn't used to drink espresso on its own...normally it was coffee or a latte. But I've come to really enjoy espresso from this machine, as well as their coffee! It is a bit louder than my Keurig, but from what I understand, the machine spins the coffee pod a ton (which is also what creates the crema/foam on top), and it really does make it taste amazing. It's well worth the little bit of extra noise! The water reservoir is a good size and it's a very simple machine to use. Just make sure when you do the initial cleaning to have a big bowl/cup to catch the water. I didn't read the instructions and thought it was going to pour out one cup's worth of water...but it was much more!
Written by a customer while visiting influenster.com
Customer Rating
5
Rich cream
on October 31, 2025
Posted by: alejandrar118_252
If you want something clean, easy, and capsule driven for your daily coffee and are cool with the capsule ecosystem occasional maintenance, this is a solid pick. If you’re more into barista style milk drinks, want full flexibility, or are picky about long term durability, you might want to look at other options.
Written by a customer while visiting influenster.com
Customer Rating
5
A sleek, easy to use capsule machine that delivers
on October 30, 2025
Posted by: alio44_9551
If you’re looking for convenient, high-quality coffee and espresso at home with minimal fuss, the Nespresso VertuoPlus is a strong contender. It hits a sweet spot between fully manual machines (which require more skill/time) and ultra-premium bean-to-cup machines.
It is especially good if:
• You value one-touch simplicity over fiddling with grinders, tamping, etc.
• You drink a mix of espresso and larger “regular coffee” and appreciate having both options.
• You want consistent results and good flavor without becoming a full barista setup.
• You value one-touch simplicity over fiddling with grinders, tamping, etc.
• You drink a mix of espresso and larger “regular coffee” and appreciate having both options.
• You want consistent results and good flavor without becoming a full barista setup.
However — it may not be the best fit if:
• You’re very budget-sensitive and concerned about long-term pod costs.
• You brew large volumes of coffee every day for lots of people and want ultra-fast back-to-back brewing.
• You want built-in milk frothing or full café-style functionality (you may need bundles or accessories for that).
• You prefer to use ground coffee or third-party pods (this model locks into the Vertuo system).
• You’re very budget-sensitive and concerned about long-term pod costs.
• You brew large volumes of coffee every day for lots of people and want ultra-fast back-to-back brewing.
• You want built-in milk frothing or full café-style functionality (you may need bundles or accessories for that).
• You prefer to use ground coffee or third-party pods (this model locks into the Vertuo system).
Written by a customer while visiting influenster.com
Customer Rating
3
Delicious coffee/ espresso, finicky machine.
on October 29, 2025
Posted by: Jb
from Milwaukee, wi
Delicious coffee/espresso, but a finicky machine. We bought this in the spring of 2020, and have used it daily. The machine has been leaking for some time, even hours after running it. Now it’s not brewing consistently. I have tried troubleshooting, but that does it seem to solve it.
Response from Nespresso USABy Antonia, Customer Relations, October 30, 2025
Thank you for your review, Jane. We're thrilled you're enjoying your Nespresso coffee selections and our Machine Experts are available to assist you over the phone. Please call 800.562.1465. We're available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Needs Improvement
on October 29, 2025
Posted by: CoffeeLover31
This model has so many issues and why it is still on the market is mind boggling! For the price you pay, there should not be leaking issues, mechanical issues, etc. Nespresso really needs to look into the malfunctions that have been reported by many.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, October 30, 2025
Thank you for your review, Tauniesha. We appreciate your bringing this to our attention. Our Machine Experts are available 24/7 to troubleshoot over the phone to be sure you're able to continue to enjoy your Nespresso moments. Please call 800.562.1465 so we may troubleshoot over the phone and help resolve your concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on October 24, 2025
Posted by: monicaf79_5589
Love my Nespresso Coffee Machine !!!! What I really like it’s you can chose different flavors!!!! And it’s easy to clean and love the design perfect forme
Written by a customer while visiting influenster.com