Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Worth Every Penny—Wish I Bought It Sooner
on December 5, 2025
Posted by: Linds684
from San Jose, CA
[This review was collected as part of a promotion.] This is hands down the best coffee machine I’ve ever owned. I’ve tried Keurig, Shark, and Lavazza, but the Nespresso VertuoPlus Deluxe is on another level. It was incredibly easy to set up, user-friendly, and delivers the most delicious coffee every single time. I highly recommend it to anyone on the fence—after years of debating the upgrade, I only wish I’d made the switch sooner.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Durable and excellent coffee
on December 5, 2025
Posted by: mercyl12_3996
I’ve had my Nespresso for over 3 years and it has been a companion. Excellent coffee, durable, easy to set up. I’ve only had to descale once in 3 years which is awesome. Love my morning coffee at home.
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing coffee upgrade
on December 5, 2025
Posted by: sarahcf851_8225
I’ve upgraded from my drip coffee maker and the VertuoPlus is smaller, easier to use, and also makes better tasting coffee! Love the variety in capsule flavors and sizes, and it’s been making me excited for each morning.
Written by a customer while visiting influenster.com
Customer Rating
3
Machines don’t last
on December 4, 2025
Posted by: Coffee
I bought the Vertuo Next last July and a little over a year and a half the Vertuo has already died on me. This is my second Nespresso with a short shelflife, therefore I am breaking up with them.
I am a one cup a day kind of gal and a coffee machine of this caliber should last more than a year. Sorry Nespresso I love your coffee, but your machines just can’t handle it. I’m done!
I am a one cup a day kind of gal and a coffee machine of this caliber should last more than a year. Sorry Nespresso I love your coffee, but your machines just can’t handle it. I’m done!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, December 5, 2025
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible design
on November 30, 2025
Posted by: Needrealcoffee
from Oxford michigan
Weakest coffee ever unless you drink pure espresso. Then it makes 50% strength cup. Uses double the grounds for regular coffee unless you like drinking what looks like pee or iced tea. Coffee is barely warm. Needs to be reheated before drinking. Too physically hard to operate. Will fall over unless you hold it still WHILE twisting a lever WHILE you push down on the top.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, December 1, 2025
Thank you for your review. We're disappointed the Vertuo Next did not meet your expectations. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465. We'll be happy to help assist you. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Morning bestie
on November 27, 2025
Posted by: lexisr5_95
I love my nespresso! It’s a great machine and never fails me!! The coffee comes out great every time and this machine is it!! It also easy to clean and manage
Written by a customer while visiting influenster.com
Customer Rating
5
Foamy and warm
on November 26, 2025
Posted by: hairbynickib_976
I LOVE MY NESPRESSO MACHINE! The size is perfect for my coffee counter! It is very easy to set up and use! It makes the coffee or expresso nice and foamy! The sizes are easy to adjust as well
Written by a customer while visiting influenster.com
Customer Rating
5
Nespresso Vertuo Next Coffee & Espresso Machine
on November 26, 2025
Posted by: rahafd1_7392
I’ve been absolutely loving my Nespresso Vertuo Next Coffee & Espresso Machine. It’s sleek, compact, and the modern design looks great on the counter without taking up much space. The materials feel solid and high-quality, especially for a machine in this price range. Even though it’s lightweight, it doesn’t feel cheap at all.
One thing I really appreciate is how quiet it is. Of course, there’s a short moment of spinning noise when it brews, but it’s still much quieter than most coffee machines I’ve used. Perfect for early mornings without waking up the whole house.
The coffee quality is amazing—smooth, rich, and always consistent thanks to the Vertuo capsules and the smart brewing technology. I love how fast it heats up and how easy it is to switch between different cup sizes. Whether I want a quick espresso shot or a full mug, it always delivers perfect taste and crema.
Setup was super easy, and cleanup is even easier. If you’re looking for café-quality coffee at home with great build quality and low noise, this machine is absolutely worth it. Highly recommend!
Written by a customer while visiting influenster.com