Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Easy to Use
on December 19, 2025
Posted by: Nes114
from Los Angeles
[This review was collected as part of a promotion.] Bought this machine about 2 months ago and I love it, very simple to use and doesn’t require much counter space. I enjoy the wide variety of options.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice variety of choices
on December 19, 2025
Posted by: Bonunz
from New York NY
[This review was collected as part of a promotion.] So far so good! It is easy to use and maintain. The coffees are delicious . I love that the pod tells the machine what to make.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on December 19, 2025
Posted by: Juice WA
from Washington
[This review was collected as part of a promotion.] Excellent machine with great options for many different types of coffee drinks
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Yum!
on December 19, 2025
Posted by: Az01
from Nj
[This review was collected as part of a promotion.] This machine is very easy to use and creates a great cup with each use. My first personal machine and I'm quite pleased.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great, but wish I had known.
on December 19, 2025
Posted by: dna556
from Rock, KS
[This review was collected as part of a promotion.] I love the coffee that comes from my Nespresso Vertuo, but what I don't love is that coffee drips or leaks into the used pod container. I thought it was just my machine but I got a replacement and it does the same thing. Very messy if you make multiple cups of coffee and forget to check that used pod collection area, coffee gets all over your counters and under the machine.
I would recommend this to a friend!
Response from Nespresso USABy Logan M., Customer Service, December 20, 2025
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Taste and looks 😉
on December 19, 2025
Posted by: Myrna
from Valdosta, GA
[This review was collected as part of a promotion.] Love my coffee with the nice foam!! Flavor is outstanding . It is fresh every single time!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Beware cautious
on December 19, 2025
Posted by: anna
from Pittsburgh, PA
[This review was collected as part of a promotion.] I bought a Nespresso next and was getting grounds deposited into my coffee every brew despite cleaning. I was sent a replacement machine that ended up being even worse than my brand new machine. Ultimately returned it and got a different version. A lot happier now with no grounds in my coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, December 20, 2025
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations, however we're glad you found a machine that worked for you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I have been converted!!!
on December 19, 2025
Posted by: JimmyMac805
from Los Alamos, California
[This review was collected as part of a promotion.] I upgraded my older Nespresso for a newer version. Nothing was wrong with the first one; my wife just liked the newer one better. I just retired after 40 years of Federal Law Enforcement, and I was never a coffee drinker… until my wife bought our first Nespresso machine. The choices of coffee are amazing. Every order, my wife orders a sleeve that she thinks that I would like, and every time she selects a winner. Golden Caramel, Rich Chocolate and Vanilla are truly legit flavors, you can’t go wrong.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA