Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
2
Have to buy a new one every 3 months
on December 25, 2025
Posted by: Homestead
from Maine
First few months worked great, then it does what all nespresso coffer makers do. First it kept saying it needed to be cleaned, no matter how many times I got the cleaner and ran cycles.
Then it wouldn't open, had to try 3-4 times. Then it wouldn't push the pods up, wait 15 mins for it to come up or force it up. Then it wouldn't close right, had to force it down.
Finally the pod holder would come out, everything would end up bent and unusable. All with in 6 months. This is my 3rd unit, they all do the same thing on the same time line.
Then it wouldn't open, had to try 3-4 times. Then it wouldn't push the pods up, wait 15 mins for it to come up or force it up. Then it wouldn't close right, had to force it down.
Finally the pod holder would come out, everything would end up bent and unusable. All with in 6 months. This is my 3rd unit, they all do the same thing on the same time line.
3rd one in the trash christmas morning, I will not be buying from this company again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, December 26, 2025
Thank you for your review. We'd like to escalate the sentiment so we can find a satisfactory solution. Please call us at 800-562-1465 where we are available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
1
bad
on December 24, 2025
Posted by: christmas
another poor automated cheap attempt at espresso that will break on you soon
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, December 26, 2025
Thank you for your review. We are sorry to learn our VertuoPlus machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy little nespresso machine
on December 24, 2025
Posted by: katiee97_7967
This nespresso machine is compact and easy to use. It fits well on my coffee bar with my other machines. Maintenance is easy peasy! I have taken this on vacation with me and find that it travels well so it’s very durable. I highly recommend this coffee maker to all of my friends!
Written by a customer while visiting influenster.com
Customer Rating
5
Simple to use
on December 23, 2025
Posted by: BrianJ
from Ohio
[This review was collected as part of a promotion.] Bought this Vertuo next a few weeks ago, this machine make the best tasting coffee and espresso. Love the different coffees that Nespresso offers.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So fresh
on December 23, 2025
Posted by: Slawdog
from North Carolina
[This review was collected as part of a promotion.] Got it for my parents, they love it. Say they’ve never had fresher coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious Coffee
on December 23, 2025
Posted by: AH62
from Hartford, SD
[This review was collected as part of a promotion.] Love the options and flavors! The coffee taste great. I love the creme.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Satisfying many taste profiles!
on December 23, 2025
Posted by: Ted0909
from Colorado Springs, Colorado
[This review was collected as part of a promotion.] This is a perfect coffee machine for a small office. I am impressed by the large range of coffee roasts and "intensity". There is quite a difference between the four I have tried so far. They all brew with a good amount of crema, which is superior to any Keurig cup of coffee, and gets much closer to a good coffee shop cup o'Joe.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on December 22, 2025
Posted by: Heather
from Reno, NV
[This review was collected as part of a promotion.] I bought this to replace a similar machine that we used many times a day for over 4 years. This machine has a cold brew feature that our older model didn’t have and it’s terrific. Love having the ability to brew both ways!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA