Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Amazing and reliable
on February 5, 2026
Posted by: Venessa A
I love how convenient this espresso machine is. It makes my day and love how strong it brews my coffee. It’s easy to set up and cleaning takes only a minute. I have had it for a few months and can’t wait to try out more pods
Written by a customer while visiting influenster.com
Customer Rating
5
Nespresso coffee is the real deal
on February 5, 2026
Posted by: Jacqueline D
This has been a lifesaver as a mom of three.. I can have coffee and still have it easy and my way! I also like that the app helps you adjust coffee to your liking. I can decide if I want to have a stronger brew on the days I don't get much sleep!
Written by a customer while visiting influenster.com
Customer Rating
5
Quiet
on February 3, 2026
Posted by: Mgrw
from Mn
[This review was collected as part of a promotion.] Much faster and quieter than our original older vertuo machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Never get bored… coffee
on February 3, 2026
Posted by: OlgaB
The vertuo pods and coffee station is my favorite! Love long coffees for lattes therefore this combination is just perfect to brewing the right cup. It’s easy to clean, size is right, durable machine and I love their coffee pods selection!
Written by a customer while visiting influenster.com
Customer Rating
5
Beautiful design matches my kitchen decor perfect
on February 2, 2026
Posted by: Tam
from Los Angeles California
[This review was collected as part of a promotion.] I’m so happy with my new machine. Very nice upgrade from my older vertuo machine .
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it 😍
on January 31, 2026
Posted by: fabiolac135_3216
In our home, we are coffee lovers, so we couldn't be without our amazing Nespresso machine. Every morning we treat ourselves to delicious coffee; it's truly delightful! 😋
Written by a customer while visiting influenster.com
Customer Rating
2
Fussy and Not Well Built.
on January 30, 2026
Posted by: PJK
from Lake Fork, Texas
This is my 3rd Nespresso machine and the worst one so far. My last machine stopped making espresso, and there were issues with the lid sticking. I fully expected the Vertuo Next to be an upgrade, but it feels cheap and it’s difficult to close and lock the lid. The crema is not as creamy, but at least it makes espresso. Not sure how long it will last? I looked at Breville, and unless you are wanting to open a coffee shop (high end machines are pricey), their only available machine is the Vertuo Next. I sure hope Nespresso ups their game soon. The pods are too expensive to use with a crappy machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, January 31, 2026
Thank you for your review, Pat. We’re sorry to learn you’re dissatisfied with your new Vertuo Next. We stand behind our brand and our Machine Experts will be pleased to hear from you so we may address your concerns. Please call directly, 800.562.1465, to troubleshoot over the phone. We offer repair or replacement options as needed, and lifetime troubleshooting service. We value your loyalty and look forward to coming to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Make your dream morning coffee
on January 29, 2026
Posted by: silpam1_2782
My husband gifted me this machine a year ago. I have used it so much ever since i got it. Im able to use it to make delicious coffees. Its an easy way to have espresso in your daily coffee.
Written by a customer while visiting influenster.com