Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,257 Reviews)
Rating breakdown 7,257 reviews
5 Stars
5,647
4 Stars
861
3 Stars
250
2 Stars
159
1 Star
340
86%of customers recommend this product.
(
3,225 out of
3,737)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Vertuo Next LEAKS, Flawed design
on November 14, 2025
Posted by: Howie
from Florida
I bought the Vertuo Next. Within a few months it was leaking all over my counter when it was turned on. Nespresso replaced it. A year later the new one Nespresso sent me started leaking and then stopped working. There is definitely a design flaw. The coffee pods are expensive enough, so I refuse to buy another machine. I put the machine away hoping Nespresso will fix the design flaw and replace my machine. I spent a lot of money on the coffee pods. If Nespresso wants my business they will replace my machine and I will continue to purchase coffee from them.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, November 15, 2025
Thank you for your review, Howie. We're sorry for the frustration you're experiencing with your Vertuo Next. Please contact us directly, 800.562.1465 and we'll be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Bold coffee
on December 20, 2025
Posted by: Caffeinated
from San Jose California
[This review was collected as part of a promotion.] We enjoy Nespresso and the ease of using the machine and ftother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect cup
on November 25, 2025
Posted by: Perfection
from Portland Oregon
[This review was collected as part of a promotion.] Perfect cup every time. I love that I know exactly what to expect when I start my day with a great cup of awesomeness.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wonderful flavor!
on May 12, 2026
Posted by: Car00001
from St. Paul Minnesota
[This review was collected as part of a promotion.] Enjoy the quality. It’s like having a great coffee shop at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious and Smooth Coffee
on September 21, 2025
Posted by: Yogi84
from Phoenix, AZ
[This review was collected as part of a promotion.] I received my Vertuo Next Deluxe as a gift and has been pleasantly surprised. I am afraid of becoming addicted 🙂
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the Vertuo Deluxe Plus!
on January 19, 2026
Posted by: Lor
from New York, NY
[This review was collected as part of a promotion.] I bought this to replace one that my husband accidentally broke. Always brews a hot cup of coffee. Easy to use and maintain.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love My Nespresso
on May 20, 2026
Posted by: Bonford
from Portland, Oregon
[This review was collected as part of a promotion.] I got the Vertuo Next White about a month ago (on sale, great price!) to replace my old Nespresso machine, which still works but was getting really loud and took up more counter space. So far it’s been great. It’s definitely quieter (though by no means is it “quiet”) and makes very good coffee. There are a few details I’m still getting used to. The empty pod bin is much smaller and has to be emptied frequently. The water reservoir is also smaller than I’m used to. Since it’s out of sight in the back, there have been a few times it has run out mid-brew. The second time this happened, I just refilled and let the brew cycle continue where it left off and that seemed to work fine. The lid has to be ALL the way in the unlocked position to close it. If it’s even the tiniest bit toward “locked” it won’t close. And lastly I wish it would brew coffee just a little bit hotter, though in fairness it seems to be the same temp as my old machine. Overall I am very happy with this machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Fussy and Not Well Built.
on January 30, 2026
Posted by: PJK
from Lake Fork, Texas
This is my 3rd Nespresso machine and the worst one so far. My last machine stopped making espresso, and there were issues with the lid sticking. I fully expected the Vertuo Next to be an upgrade, but it feels cheap and it’s difficult to close and lock the lid. The crema is not as creamy, but at least it makes espresso. Not sure how long it will last? I looked at Breville, and unless you are wanting to open a coffee shop (high end machines are pricey), their only available machine is the Vertuo Next. I sure hope Nespresso ups their game soon. The pods are too expensive to use with a crappy machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, January 31, 2026
Thank you for your review, Pat. We’re sorry to learn you’re dissatisfied with your new Vertuo Next. We stand behind our brand and our Machine Experts will be pleased to hear from you so we may address your concerns. Please call directly, 800.562.1465, to troubleshoot over the phone. We offer repair or replacement options as needed, and lifetime troubleshooting service. We value your loyalty and look forward to coming to a satisfactory resolution.
Written by a customer while visiting Nespresso USA