Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,258 Reviews)
Rating breakdown 7,258 reviews
5 Stars
5,648
4 Stars
861
3 Stars
250
2 Stars
159
1 Star
340
86%of customers recommend this product.
(
3,226 out of
3,738)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Great product
on January 14, 2026
Posted by: SLF
from Upstate SC
[This review was collected as part of a promotion.] The coffee is absolutely delicious! Very easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Expected Better Longevity From Nespresso
on February 16, 2026
Posted by: Alia
from Minneapolis, MN
I'm not one to leave reviews, but after having the Vertuo Next for almost 3 years, I felt compelled to share my experience. The machine recently stopped working entirely. I made two calls with Nespresso Support to confirm it was indeed a machine failure and not user error. We received this as an engagement gift, so it was disappointing to see it fail so soon. While we enjoyed using it during the time it worked, I expected much better durability and quality from a Nespresso product.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth every penny!!
on March 15, 2026
Posted by: Letrouty
from Delaware
[This review was collected as part of a promotion.] I’ve only had my vertuo next for about a month and I LOVE it. Best investment I’ve ever made. The coffee is delicious. I love the double tap feature that allows a coffee pod to become a double shot. I’m beyond pleased with my Nespresso
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Unbeatable
on March 18, 2026
Posted by: KS
from Denton, MD
[This review was collected as part of a promotion.] After purchasing this arrived within 2 days and has been amazing!! My first Nespresso lasted years and this one was an upgrade. I am so thrilled with this purchase!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best POD machine.
on April 12, 2026
Posted by: DJG
from Ashburn, VA
[This review was collected as part of a promotion.] I chose this model for its ability to brew coffee for two and its smaller footprint. It works well and the coffee is consistently good, especially compared to that produced by a ubiquitous brand. All Nespresso coffee makers are the fastest and easiest way to brew coffee and with their large selection of sizes and flavors there is something for everyone.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Descaling Sensor Failure
on October 14, 2021
Posted by: Jaime
from Tucson, AZ
I just had to purchase a new VertuoPlus machine because my old one would not longer pass any water. I love my Nespresso coffee machines and milk frother. However, here in AZ we have very hard water. The machine claims to tell you when it needs to be descaled. Mine failed horribly. Once it started having problems no amount of descaling would make it function properly. You cannot descale when no water passes through the system. So I had to trash the old one and buy a new one. When a capsule was loaded and the top button pressed the machine we whirl up and then stop with a solid red light. Manual says to call Nespresso. I did and they said let it cool off for 15 minutes. I did that with no change. The last time this happened I put a heavy mixture of white vinegar in the water tank. I took over 20 tries for the vinegar to break up the calcification in the machine. I got another six months out of the old machine with that. Do not trust the descaling sensor.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 16, 2021
Thank you for your review. Please excuse us for any frustration caused with the descaling sensor on your VertuoPlus. We'd recommend to also preform a weekly cleaning cycle to prevent coffee grind build up. For more troubleshooting tips, please visit the VertuoPlus machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good coffee. Just not hot eniugh
on October 14, 2021
Posted by: Donna
I love the machine and the coffee is excellent but it isn’t very hot. I end up putting it into the microwave.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 15, 2021
Thank you for your review. A change in temperature may be resolved by descaling your VertuoPlus machine, every three months. We'd also recommend pre-heating your mug by running the cleaning cycle on your VertuoPlus. For more tips please visit Nespresso.com/help or call us directly at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
1 year into ownership
on November 20, 2021
Posted by: Perfecto
from CO.
Well, after a year of ownership all good ! Nonkeakes - perfect every time. BTW we have used 1-2xs per day !
Written by a customer while visiting Nespresso USA