Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,358 Reviews)
Rating breakdown 7,358 reviews
5 Stars
5,730
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,254 out of
3,770)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Nespresso machine
on February 15, 2026
Posted by: HaleighM
[This review was collected as part of a promotion.] This nespresso machine offers a sleek design and delivers amazing coffee that tastes like a coffee bar at home. Its ease and convenience is so handy and delicious.
Written by a customer while visiting Nespresso USA
Customer Rating
3
I need to get used to it , taste is great tho
on February 15, 2026
Posted by: SaraM
[This review was collected as part of a promotion.] So the box was huge with what actually came in it .. I think packing wise, this could of been consolidated (if this is important to you lol I keep boxes ) I feel I am pretty IT / computer friendly for a an older millennial but not even I don’t like an app for everything. The lid is a bit hard to shut , there is no option to fix the amount of ounces bc it says it’s meant to be the automatic right amount. I also thought there was a seperate frother but it froths as it pours which is cool, but put your sugar and creamer in it first .
I think I need to use it more. The box of the variety coffee pods are a bit confusing to understand what I am using, it’s not just plug in a pod and go. I think some ppl would love this, and some would hate. So far I like it, but I don’t love it. The taste and frother was really good tho, it tasted premier so I will say that!
I think I need to use it more. The box of the variety coffee pods are a bit confusing to understand what I am using, it’s not just plug in a pod and go. I think some ppl would love this, and some would hate. So far I like it, but I don’t love it. The taste and frother was really good tho, it tasted premier so I will say that!
Response from Nespresso USABy Chloe H., Customer Service, February 17, 2026
Thank you for your review, Sara. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please call us directly at, 800-562-1465, we'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love!!!
on February 15, 2026
Posted by: MaryS
[This review was collected as part of a promotion.] I love my nespresso! This coffee machine makes yummy espresso. It’s easy to use and creates a thick foam and the nespresso pods have the best flavor it taste just like a restaurant.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My caffeination station upgrade
on February 15, 2026
Posted by: KristenL
[This review was collected as part of a promotion.] As an avid coffee enthusiast and all-around java junkie, I was excited to try the Nespresso Vertuo Next Coffee Machine. The design and white color is stylish in our kitchen. The compact design is the perfect size for our coffee bar, which we are currently expanding to elevate our coffee experience. I like the versatility of this machine and the range of coffee styles as well. Our family drinks, coffee multiple times a day at home. My husband and I both enjoy a late afternoon espresso as well. We host often and this machine is a nice option for such occasions, as we are able to offer several coffee varieties and sizes. This machine is easy to use and clean. Our last two machines by this brand both had performance issues, but I am hopeful that this machine will last longer. We do go through a lot of pods, which tends to get a bit pricey, but it is definitely worth the splurge. I highly recommend the Nespresso Vertuo Next to elevate your own at-home coffee experience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Luxurious coffee and espresso at home
on February 15, 2026
Posted by: AimeeS
[This review was collected as part of a promotion.] The Nespresso Vertuo Next brings the luxurious preparation of espresso and coffee from the cafe to your home. This is so different than other single serve coffee machines as the quality of the coffee preparation is very high; the coffee is rich and not watered down, and is finished with a creamy foam. Plus it fits in a small space on the counter.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Smooth, easy, and consistent coffee that brought m
on February 15, 2026
Posted by: NathanielD
[This review was collected as part of a promotion.] This replaced my old coffee maker that starts with a K, and honestly I was not even drinking coffee that much anymore. The Nespresso Vertuo Next changed that completely. The setup was simple and quick, and the machine does not take up much counter space which I like. It heats up fast and brews at a great temperature right out of the pod. The coffee itself is incredibly smooth. I am not usually a dark coffee person, but this tastes so balanced and rich that I do not even need creamer. The water tank is easy to refill and overall the performance has been consistent every time I use it.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Slightly Confusing For New User, Great Yummy Taste
on February 15, 2026
Posted by: ShancyL
[This review was collected as part of a promotion.] This was my first time using a Nespresso Machine. I gave it a 4 star because the instructions given were confusing. I thought I had to use an app to make a cup of coffee. I had to YouTube how to use it. Other than that mishap, the taste is good and high quality for sure. The design is clean and sleek. I also like how the empty pod automatically goes to trash after using.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Super fancy
on February 15, 2026
Posted by: JaleehaG
[This review was collected as part of a promotion.] So after reviewing a ton of videos, I’m still a little bit confused on how this device work. However, I am super excited to try it and based off of the reviews, it seems as though it will be an experience.
Written by a customer while visiting Nespresso USA