Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,258 Reviews)
Rating breakdown 7,258 reviews
5 Stars
5,648
4 Stars
861
3 Stars
250
2 Stars
159
1 Star
340
86%of customers recommend this product.
(
3,226 out of
3,738)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
I love it, but, it's shelf life is only 2-3 years.
on December 29, 2024
Posted by: The truth
Not sure I'll buy another. It works well and the coffee is good, especially the espresso shots. But, as with most buyers, I've ended up with what's been named, "the dreaded leak". Basically, it's going to happen. I hoped my machine escaped the curse, but no. I end up with a puddle of water like thousands of others. Check You Tube during your research. You'll see, I'm not by far, the only one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 30, 2024
Thank you for your review. We share your disappointment that you've experienced a leaking issue with your Nespresso VertuoNext machine. The VertuoNext machine has a one-year warranty, and we provide lifetime troubleshooting support. We also have out-of-warranty options available as well. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love Our New Machine
on December 18, 2025
Posted by: Coffee Lovers
from Lake Oswego, OR
[This review was collected as part of a promotion.] We are enjoying our new machine and love the foam on top. Also love the recycling program - so easy!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
A downgrade from my last Nesresso machine
on January 13, 2026
Posted by: anitaree
from Austin, TX
I received this as a gift after having a Nespresso VertuoPlus Deluxe Machine By De'Longhi for almost 4 years. I LOVED that machine and still have it, thankfully, because this new one is inferior in several ways. The new one is loud and makes unpleasant grinding type noises when brewing, especially near the end of the brew cycle. It also has a smaller water resevoir, a smaller capsule capture bin, and the pods do not slide into the bin when I open the machine 99% of the time. The two stars is for making good coffee and espresso. I love the aerocinno milk frother too but don't use it very often.
I honestly don't think I will keep using this which is a shame and I can't return it because it was a gift with no gift receipt. :(
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, January 15, 2026
Thank you for your honest review, Anitaree. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So easy to use and best coffee options ever!
on March 3, 2026
Posted by: Java girl
from Algoma, WI
[This review was collected as part of a promotion.] I absolutely love my new Vertuo Next Premium Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on March 11, 2026
Posted by: Andrea1208
from Basking Ridge. NJ
[This review was collected as part of a promotion.] I live the coffee this machine makes! It’s slim design fits on my coffee bar perfectly
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee machine
on April 12, 2026
Posted by: Loauy
from New Jersey
[This review was collected as part of a promotion.] Very good useful coffee maker.
I stopped buying coffee since I got this machine
I stopped buying coffee since I got this machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Dented Machines!!!!!
on January 25, 2022
Posted by: Olivia
from Kansas city
Each machine i have received is dented……for how expensive these are that is not ok. I got a machine for Christmas it came dented. I got sent a replacement machine it came dented too??? What’s the deal
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Olivia. We understand your frustration regarding the featured defect you’ve noticed on your VertuoPlus machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week. We recommend calling in to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
OBSESSED
on October 3, 2022
Posted by: Serena
from Chicago, IL
[This review was collected as part of a promotion.] I have been wanting this ever since my friend introduced it to me a year ago, except I already had another coffee machine so I didn't feel the need to buy this one too. After moving out, I decided to leave my it behind and buy this for my new apartment. Don't get me wrong, I loved my my old coffee machine, but this machine is SUPERIOR compared to all the rest. Not only can I make single or double shots of espresso, but I can also make so many quality, flavorful coffees. Not to mention, the look of it is so sleek and it is crazy easy to use. For all you Starbucks addicts and coffee fiends, BUY THIS. And if you are wary about the price, don't worry, I was too, but I promise you won't regret it! It was most definitely money well spent! In addition, I also got the aerrocino. Although it is not totally necessary, if you like to Starbucks cold foam in your drinks, the aerrocino is exactly what you need! And it is also ridiculously easy to use.
Written by a customer while visiting Nespresso USA