Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.5
(6,454 Reviews)
Rating breakdown 6,454 reviews
5 Stars
5,023
4 Stars
738
3 Stars
209
2 Stars
148
1 Star
336
86%of customers recommend this product.
(
3,165 out of
3,668)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Frustrating and high maintenance machine!!!
on July 2, 2025
Posted by: thom
I was given this machine as a gift only two years ago and I was so excited. Unfortunately, it stopped reading the capsules only a few months after owning it. I had to jump through multiple hoops to get to working again (rinse, factory reset, unplug, wipe down, sing to it, etc.). Over the past two years this issue happened every few weeks. I was meticulous about cleaning, descaling, and keeping software up to date. When it works it’s great but it is the most frustrating machine I have ever owned. I had to call support twice. The last time they were very unhelpful and wanted me to use a brand new capsule to brew to troubleshoot (sure I’ll throw more money in the trash!). Before this machine, I had a Keurig for 12 years without issue! I’ll be going back to Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, July 3, 2025
Thank you for your review, however we're sorry to learn you were disappointed with your Vertuo Next. We see that you've contacted Nespresso regarding capsule use. Please call 800.562.1465 to speak with a Machine Specialist for additional assistance, Lauren. We look forward to restoring your confidence.
Written by a customer while visiting Nespresso USA
Customer Rating
5
CHOICES
on December 16, 2025
Posted by: susie
[This review was collected as part of a promotion.] I have one and bought one for my grandson along with milk foamier, coffee, and cups-HE LOVES IT - AND OF COURSE I LOVE MINE
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on December 25, 2025
Posted by: Gagegirl101
from Kansas City, mo
[This review was collected as part of a promotion.] I love this product! It was so easy to make a great cup of Jo!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on December 28, 2025
Posted by: Scully
from Waterford, CT
[This review was collected as part of a promotion.] I received this as a housewarming gift. I love how easy it is to use. The quality of the coffee/espresso is good, I do wish there was more variety; or that some seasonal flavors were permanent (pistachio vanilla, coconut vanilla).
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cool Color
on January 6, 2026
Posted by: Cduck22
from Haymarket, Va
[This review was collected as part of a promotion.] Bought this for a Xmas gift. I have 2 myself. A couple have died right after the warranty ends. Hopefully this one lasts longer
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great until it isnt
on January 12, 2026
Posted by: Torsell
from Upstate ny
I descale and maintained this machine for close to a year. The past few weeks it has been giving me issues. I can’t descale it for every cup I brew but the app wants me to. Today it totally stopped working. Reset reconnect etc etc. it’s in the garbage. I love the coffee this particular machine didn’t last as long as the pop model I gifted 2 yrs ago still working great today. It also see,s like this model didn’t give as hot of a cup as that pop does. I can’t go back to horrible drip coffee! Percolating is time consuming, limited flavors and gets burned tasting fast. I’m locked into this now, Ordered the ‘Up’ model today. I wish this one wasn’t such a junk it was nice looking and space saving. Fits nicely in a 13 gallon trash bag now!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 13, 2026
We're disappointed to hear this, Tanya, and we hope you know that we're always here to help. Please call us at 800-562-1465 to speak with a machine expert.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Coffee, Machine Leaks
on November 6, 2021
Posted by: DimeCafe
I love Nespresso and have had this machine for a year. It started leaking during the brew though after I had it for only a year. In an 8 oz cup, about an ounce of it leaks all over my table, which has messed up the wood.
Like I said, it's a fantastic cup of coffee. I wish the machine was more durable.
Like I said, it's a fantastic cup of coffee. I wish the machine was more durable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 8, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on November 27, 2022
Posted by: ET
from West Palm Beach
I have been using the Nespresso machines since 2003. Have had many different models and have been pleased with all. When I travel I take Essenza Mini Nespresso machines with me. I currently have both type capsule machines in my kitchen. Both of my kids were given a Vertuo machine to take to college and they use it everyday. We are all using the Nespresso machine made by Breville now and could not be happier.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA