Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,357 Reviews)
Rating breakdown 7,357 reviews
5 Stars
5,729
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,253 out of
3,769)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
4
Great machine but LOUD when brewing
on February 21, 2026
Posted by: NicoleJ
[This review was collected as part of a promotion.] I've been using my Nespresso Vertuo Next machine for awhile now and at first, I was a little intimidated by it. It's a sleek, attractive, easy to assemble machine with 1 button. Very different than what I'm used to. This machine is bluetooth compatible between your smart phone, the machine and the brand app which I downloaded. You can program cup sizes on the machine, too. The app has easy to follow tutorials on how to use the machine, recipes to try, and you can order pods from there. This machine is easier to use than I first thought. It's definitely geared towards a specific coffee drinker. If you love espresso and want to take the guess work out of making it plus save some cash by drinking espresso at home versus a Shop, then this machine is for you. The pods are aluminum and the machine punctures holes in the top, all around the pod and in the middle. This machine takes 30 seconds to heat up, it reads the pod somehow (the website has an explanation of this) and brews the perfect amount of coffee depending on the pod. As it dispenses, the coffee foams up, or as the company claims as a crema. The only thing I hate about this machine is how LOUD it is when brewing. It's obnoxiously loud.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not all its hype, needs better calibration
on February 21, 2026
Posted by: MakaylaO
The nespresso was all hype. It makes a good creamy shot, but it either is really bitter or really watery. I would recommend a espresso machine before this. A good back up coffee maker
Written by a customer while visiting influenster.com
Customer Rating
5
Espresso-mazing
on February 21, 2026
Posted by: MelanieD
[This review was collected as part of a promotion.] This espresso pod machine is a game changer. I have a traditional espresso machine but the convenience this machine offers is amazing. I first set it up in my home but decided my work would benefit from this machine.
I have it sitting near my desk and can enjoy an espresso any time of day now and so can my coworkers. I have not had a chance to try every flavor pod available but I really enjoy the cold experience pods for my iced drinks.
The machine takes about a minute and a half to brew the espresso. The coffee comes out very frothy which was an unexpected treat from this little machine. It makes for a really tasty and foamy iced espresso.
This machine is compact and easy to clean and maintain. I would recommend this to any coffee lovers looking for a quick espresso fix.
(click to see the video)
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the Ease Of Use and Recyled Materials
on February 21, 2026
Posted by: MelissaP
[This review was collected as part of a promotion.] I am a daily coffee drinker, so I was thrilled to be chosen to review the Nespresso Vertuo Next. I've gone from a regular drip coffee maker, to Keurig, and now the Vertuo Next.
Right off, I love the that the packaging and Nespresso Machine are made mainly with recycled materials. The packaging consists of 95% recycled material and is also 99% recyclable. The machine itself is made with 40% recycled plastic and of course, the pods are also recyclable. This speaks to Nespresso's sustainability commitment.
Set up was very simple, I did the first rinsing as shown in the booklet, plugged in the machine and, brewed my first cup. There are QR codes with links to videos included, if that is more your style. Either way, settting up and using the Vertuo Next is counterintuitive.
The machine has a slim build to take up less counter space and the white color fits in well with most color schemes. I did find that once you add the cup holder, it is somewhat long, but it still fits comfortably on most counterspaces. There are 3 slots for the cupholder attachment, and one can easily switch it to fit your cup, mug or carafe. I found it pretty nifty how the used pods come out and drop into the chute/container area when you lift the lid after brewing. This makes it easy to store and then recycle once the pods have cooled down.
My coffee was bold and flavorful, much better than other methods of brewing I have tried before. The layer of foam on top makes every cup a little extra special. I do love the machine and I enjoy using it. As a daily coffee drinker, the price of the pods/capsules are more expensive than other competing models and it definitely adds up. In the current economy, the price of the capsules makes one think twice about investing in a coffee brewer like this. If you are very serious about your coffee and fancy yourself a home barista, then by all means this machine is a good option. With many different flavor and size options, it makes it simple to customize and create a very tasty brewed drink that is comparable to a coffee shop at a slightly lower cost. I would have liked a button on the machine to choose water temp, because I prefer my coffee a bit hotter, but overall I was impressed with the ease of use, slim build, design, and recycled materials of the Vertuo Next. While I may not use it daily due to the costs of the capsules, I will definitely treat myself on the weekends or when I have company over.
Right off, I love the that the packaging and Nespresso Machine are made mainly with recycled materials. The packaging consists of 95% recycled material and is also 99% recyclable. The machine itself is made with 40% recycled plastic and of course, the pods are also recyclable. This speaks to Nespresso's sustainability commitment.
Set up was very simple, I did the first rinsing as shown in the booklet, plugged in the machine and, brewed my first cup. There are QR codes with links to videos included, if that is more your style. Either way, settting up and using the Vertuo Next is counterintuitive.
The machine has a slim build to take up less counter space and the white color fits in well with most color schemes. I did find that once you add the cup holder, it is somewhat long, but it still fits comfortably on most counterspaces. There are 3 slots for the cupholder attachment, and one can easily switch it to fit your cup, mug or carafe. I found it pretty nifty how the used pods come out and drop into the chute/container area when you lift the lid after brewing. This makes it easy to store and then recycle once the pods have cooled down.
My coffee was bold and flavorful, much better than other methods of brewing I have tried before. The layer of foam on top makes every cup a little extra special. I do love the machine and I enjoy using it. As a daily coffee drinker, the price of the pods/capsules are more expensive than other competing models and it definitely adds up. In the current economy, the price of the capsules makes one think twice about investing in a coffee brewer like this. If you are very serious about your coffee and fancy yourself a home barista, then by all means this machine is a good option. With many different flavor and size options, it makes it simple to customize and create a very tasty brewed drink that is comparable to a coffee shop at a slightly lower cost. I would have liked a button on the machine to choose water temp, because I prefer my coffee a bit hotter, but overall I was impressed with the ease of use, slim build, design, and recycled materials of the Vertuo Next. While I may not use it daily due to the costs of the capsules, I will definitely treat myself on the weekends or when I have company over.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Total junk
on February 21, 2026
Posted by: Pinar2966
Their machines do not last always break . Have had 3 in a year and a half . Different models all the same problems brew nothing but dirty water ..
Response from Nespresso USABy Katy R., February 23, 2026
Thank you for your review. We certainly understand your frustration, and we hope you know that we're always here to help. Machine experts are available 24/7 at 800-562-1465 and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Amazing tasting coffee!
on February 21, 2026
Posted by: TiffanyH
[This review was collected as part of a promotion.] This is a nice machine. What I don’t like is I’m used to selecting the size of coffee I want, but this machine works by making the individual size on the capsule. There are multiple selections of coffee to choose from. My disappointment was getting the sample capsules a few days after the machine arrived. I thought it came with the machine so I had ordered some to try. This machine makes unbelievable coffee!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A must have for espresso lovers
on February 21, 2026
Posted by: SamR
I can’t go a day without a cup of coffee (or several) and I can’t tell you how much the nespresso has helped make my mornings easier. It’s a simple design, it doesn’t take up a lot of counter space and it gives a great espresso every time.
Written by a customer while visiting influenster.com
Customer Rating
5
Incredible cup of coffee in seconds!
on February 21, 2026
Posted by: ReneeG
[This review was collected as part of a promotion.] This machine is great. It is so sleek and compact that it doesn’t take up a lot of room on your counter. Within seconds it starts brewing unlike brand X. It’s made of sturdy materials and the price point is great. If there was one thing I would change would be the sound and that isn’t enough to keep me from using it.
(click to see the video)
Written by a customer while visiting Nespresso USA