Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,357 Reviews)
Rating breakdown 7,357 reviews
5 Stars
5,729
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,253 out of
3,769)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Great tasting coffee!
on February 24, 2026
Posted by: SophiaC
[This review was collected as part of a promotion.] I love the different pod choices for this coffee maker. The packaging was eco-friendly which was a huge plus. The coffee I’ve tested so far taste great.
(click to see the video)
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the coffee, just a tiny learning curve!
on February 24, 2026
Posted by: MeghanN
[This review was collected as part of a promotion.] I’m really enjoying my Vertuo next. It’s super sleek and fits perfectly on my counter without taking up too much space. The coffee is consistently great, and I love how easy it’s been to switch from a quick espresso to a full carafe when needed.
My only heads up is that it only has one button - which made it some times a challenge when cleaning and descaling, and trying to determine what the lights meant. The app isn’t for daily use and slightly confused by it.
However the machine and coffee itself is still a total win for anyone who wants a “cafe style” coffee right at home.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsession
on February 24, 2026
Posted by: NicolinaH
[This review was collected as part of a promotion.] Absolutely obsessed with this think. I have used it every single day, multiple times a day. It is so simple quick and convenient to use. It is so fast and makes the best espresso.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Still needs some improvements
on February 24, 2026
Posted by: SamS
[This review was collected as part of a promotion.] ** I received this Nespresso in return of my honest feedback **
I really do like the light gray color on the machine and was a little worried about how it would look in the beginning but it looks fine and fairly easy to keep clean. The entire machine is pretty much plastic made as most coffee machines would be for the price. When I tried to unlock the machine to clean the area where you put the coffee pods, I did feel like the spring was a little too tight and it requires more strength than I would prefer. Could be because it’s so new and they made it more future proof. Other than that, assembly and physical exterior cleaning was very easy.
The app connectivity was honestly quite difficult and i think it stems from the fact that this machine is so new. They can definitely make it easier if they want to though. But once connected, it was a breeze. The only hiccup I had was that I was multitasking so the machine kept sleeping so it would disconnect from the app. Honestly, if Nespresso used a power efficient chip for its Bluetooth connectivity and extended the timer just a little (extra minute or so) to still have connectivity during sleep mode, it would make a big difference in usability.
Once the machine was connected and I ran a cleaning cycle, it went well except that the machine doesn’t pour straight. Even after the cleaning when I tried with a Nespresso pod, the coffee wasn’t pouring straight. It was a little tilted like in one of my photos. The overall taste of different pods is quite good and when I changed (increase) the size/volume from the app, the strength did get weaker so keeping all the settings to default is the best bet.
Onto the negatives now, the water tank doesn’t feel secure. On my Keurig, they have a tab little close to the top of the tank where the tank fixes itself to the machine instead of just relying on the bottom snapping area like this one. The coffee isn’t as hot as I would like when poured and there doesn’t seem to be any setting to adjust it. If you add milk before or after the coffee is poured, it become room temp so you have to heat the milk up very well before the coffee is poured. The last cleaning after the machine has been used up doesn’t clean very well honestly. The area where the pod is placed for making coffee (not the waste bin) still has some coffee grounds and there’s still water in the bottom which you have to get rid of through a towel or paper napkin. If Nespresso fixes these issues, then this would be a fairly easy machine to recommend. I do not like how different Nespresso machines REQUIRE different styles of pods. So that’s why I had to drop a star since are forced to use proprietary pods from Nespresso due to a barcode scanner in the machine.
Response from Nespresso USABy Allison, Customer Service, February 25, 2026
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to set up and maintain, well-packaged with us
on February 24, 2026
Posted by: EvelinR
[This review was collected as part of a promotion.] This Nespresso machine comes with useful accessories and a well organize de capsule selection features secure and elegant packaging offers quick and simple installation requieres minimal maintenance and delivers excellent performance with rick flavor and smooth crema in every cup.
(click to see the video)
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso Vertuo Next
on February 24, 2026
Posted by: NaomiM
[This review was collected as part of a promotion.] This was super easy to set up and prepare for use. This is the second espresso machine I have owned and I love it. The coffee is great, it's easy to clean and it looks nice in my counter.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better tasting coffee
on February 24, 2026
Posted by: AmberB
[This review was collected as part of a promotion.] Quite a fancy coffee machine for me! Im so used to fast and cheap with a different brand, that this definitely feels like a step up. I did watch the videos prior to using so I understood the machine a bit more. It heats up very fast for one thing. Each pod that you put in is a smart pod so the brewer knows how much to brew and how to make the coffee/espresso. I can definitely tell the quality is better as well. I am not a coffee snob by any means, so this is a great way to get better tasting coffee with a nice foam on top. It's very easy to use as well. I am pleased with it.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cute, slim and easy to use with amazing coffee
on February 24, 2026
Posted by: AmeirahS
[This review was collected as part of a promotion.] Nespresso was the perfect choice! It’s slim and easy to use. The brewing is fast and easy to clean and the coffee tastes great. The machine itself is a good weight and seems very sturdy. I’m so glad I picked it up it looks amazing. Sleek and clean
(click to see the video)
Written by a customer while visiting Nespresso USA