Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,263 Reviews)
Rating breakdown 7,263 reviews
5 Stars
5,651
4 Stars
863
3 Stars
250
2 Stars
159
1 Star
340
86%of customers recommend this product.
(
3,228 out of
3,740)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Easy to use and great color for our kitchen
on February 14, 2026
Posted by: Gordo
from San Diego
[This review was collected as part of a promotion.] We recently purchased this machine and is quite attractive on our countertop in the kitchen area and the gold accents are very striking to the eye. The machine is so easy to use and preferred it over our very expensive espresso machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Difficult Operation.
on March 10, 2026
Posted by: Herk406
from Illinois
Very hard to operate for my wife, feels like too much pressure has to be applied to push down and then move the lever over to lock in. Warm up time is high compared to my first machine. Still, great coffee. I just wish I researched a bit more before buying this model a few weeks ago. I will be purchasing the Up model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, March 11, 2026
Thank you for your review, Derek. We honor returns on machines purchased directly from Nespresso within 30 days of delivery, and repair or replacement options within a one-year warranty. Please call for assistance, 800.562.1465 so we can assist you best and your wife may continue to enjoy her Nespresso coffee favorites.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Troublesome Machine
on April 4, 2026
Posted by: PNW COOK
Cleaning and descaling are difficult. I believe my machine was a lemon from the start. I doubt I'll buy another one, even though the coffee flavor and selection were good.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 5, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not what I’m looking for
on April 15, 2026
Posted by: Cat123
from Dallas
[This review was collected as part of a promotion.] I didn’t like this model! It doesn’t feel as sturdy as my last one and I don’t like the way that it closes. My partner didn’t like how the water was in the back and it stuck out more on the counter. I returned it. However, it was sleek and beautiful.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice looking
on April 16, 2026
Posted by: DollyP
from San Francisco
[This review was collected as part of a promotion.] I bought this a month ago. So far loving it, my only complaint is closing the lid to start brewing I have to use two hands and put some strength into it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not hot
on May 24, 2026
Posted by: Kem
from Bakersfield, Ca
Not hot at all, flavor good , think I will return. I need hot espresso
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love that it takes different size pods
on June 7, 2026
Posted by: IDOX
from New York
[This review was collected as part of a promotion.] We love our Vertuo Next as it makes multiple sizes of coffee. The only downside is that if you want to put it in a "to go" cup the height has to be raised to accommodate a Yeti or similar vessel.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on November 5, 2025
Posted by: melissa t
from ohio
Finding it hard to brew what I want.
Not convenient what so ever .
A waste of money
Not convenient what so ever .
A waste of money
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, November 6, 2025
Thank you for your review, Melissa. We're sorry to hear that you've been disappointed, and can assure you, we value your feedback. Customer satisfaction is our highest priority, so please call at your convenience for guidance and assistance you need to make your Nespresso moments enjoyable. We're available 24/7 at 800.562.1465.
Written by a customer while visiting Nespresso USA