Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,354 Reviews)
Rating breakdown 7,354 reviews
5 Stars
5,727
4 Stars
869
3 Stars
253
2 Stars
161
1 Star
344
86%of customers recommend this product.
(
3,251 out of
3,767)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
A serious upgrade from previous models!
on March 9, 2026
Posted by: BlytheH
[This review was collected as part of a promotion.] We’d had a Nespresso Vertuo Pop machine in the past and had always enjoyed the coffee it made, but the machine itself was a bit temperamental and would spontaneously stop working for stretches of time. I was keen to try this new model since the coffee Nespresso produces is leaps and bounds better than any other capsule machine.
I’m happy to report that the Next fixes the issues the Pop model had. I love the adjustable tray height so you don’t have extra coffee splashing everywhere and can fit it to the height of your mug. It takes the variety of pod sizes so no limitations there whether you want an espresso or an iced drink. The footprint on the countertop is reasonable and the water reservoir holds enough for a few cups. Yes, it’s a bit noisy, but it’s brief and I don’t take issue with that.
I’m glad Nespresso has addressed their previous shortfalls and that there’s a new addition to the line that can be more reliable.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome coffee!
on March 9, 2026
Posted by: RoshelleF
[This review was collected as part of a promotion.] Love love love this machine! It brews coffee and espresso perfectly! It’s my new go to for my morning coffee. It actually tastes like it came from a coffee shop. I will definitely be purchasing more in the future!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful and convenient
on March 9, 2026
Posted by: MeganC
[This review was collected as part of a promotion.] I have been loving this Nespresso machine! The modern design looks great in my kitchen and feels like an upgrade to my coffee routine. I mostly use it for shots of espresso which come out smooth and rich, but I appreciate the ability to make larger beverages. One feature I didn’t expect to love so much is the pod container. I love that the used capsules drop inside to make cleanup a breeze. Overall it’s convenient, beautiful, and consistently makes a delicious cup.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Espresso machine
on March 9, 2026
Posted by: BrittanyV
[This review was collected as part of a promotion.] Easy for maintenance and to set up. The package comes with everything you need. The design is sleek and stylish. This is a reliable brand you can count on. The size is perfect for any counter space.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent coffee
on March 9, 2026
Posted by: LynneA
[This review was collected as part of a promotion.] Nesspresso is so different compared to the other coffee makers out on the market. I think it's so new and different. It makes good coffee and espresso. I like you can choose what you want on the app. Its easy and fun to do. I like all the different flavors you can buy too.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Compact Size Coffee Machine
on March 8, 2026
Posted by: SherritaB
[This review was collected as part of a promotion.] The machine is easy to use. I thought some of the pods that look similar to them can be used but they weren't compatible. The machine is a nice size not too bulky and brews fast. Not sure if the machine is made with harsh chemicals so that's the main reason I couldn't give it 5-stars. Also, it is a bit of a disadvantage to not have a compatible second pod option.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Nice machine-I just don’t like the coffee.
on March 8, 2026
Posted by: LindaB
[This review was collected as part of a promotion.] This is a very nice machine and I like the feature of hiding pods after use. Problem is I just don’t like the coffee. Machine is loud and coffee is frothy. I prefer a plain black cup.
Response from Nespresso USABy Logan M., Customer Service, March 9, 2026
Thank you for your review. We are sorry to learn our Vertuo Next Machine didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The smell and taste of luxurious coffee! Truly spo
on March 8, 2026
Posted by: LeAnnW
[This review was collected as part of a promotion.] A little tech savvy here and it was easier set up than I was worried about. Cleaning the machine before use easy peasy! Let’s get down to business. This machine and cofffee selection chefs 💋. I chose the Columbia coffee capsule as my first try and it did not disappoint the smooth rich flavor danced across my taste buds and watching it brew while it may have some noise the high-tech made it stop perfectly for a long pour 9.1 oz mug that was set up in my app 10/10 highly recommend.
Written by a customer while visiting Nespresso USA